Director of Data Science Production Engineering, Extended-Hours Support

1 month ago
Full-time
Lead
Data Science and Analytics
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Direct and mentor a team of 10+ data science support engineers and analysts across standard and extended shifts.
  • Oversee timely and accurate analytics support for production teams, including product management, lab operations, lab directors, and genetic counselors.
  • Enforce operating procedures for compliance, quality, and efficiency.
  • Measure, report on, and continuously improve team operational effectiveness.
  • Lead the team through critical production incidents and emergency events during and outside standard business hours.
  • Develop and maintain operational visibility tools and technologies such as AWS QuickSight or Streamlit.
  • Develop and maintain technologies that improve operational efficiency.
  • Manage analytics workflows on Snowflake and AWS infrastructure, including Redshift, Athena, Batch, EC2, and S3.
  • Ensure strict compliance with CLIA, FDA, and internal quality management standards.
  • Represent the ExHS team in stakeholder meetings and translate analytical results into actionable recommendations.

Requirements

  • Master's degree in Statistics, Data Science, Bioinformatics, Computer Science, Mathematics, or Operations Research is required; a doctorate is a plus.
  • 8+ years of relevant industry experience with a master's degree, or 4+ years with a doctorate.
  • 3+ years of experience operating in a highly regulated CLIA and/or FDA-compliant environment.
  • 3+ years of management experience leading medium-sized teams of 7 to 20 engineers or analysts in production support or operational roles.
  • Working knowledge of diagnostic laboratory business processes and genomic/bioinformatics technologies.
  • Proficiency in data analysis and statistical techniques.
  • Proficiency in Python and SQL development.
  • Hands-on experience with Snowflake and AWS cloud analytics tools, including Redshift, Athena, Batch, EC2, and S3.
  • Experience developing operational dashboards and analytical tools using AWS QuickSight, Streamlit, or equivalent platforms.
  • Strong written and verbal communication skills and the ability to build cross-functional trust.
  • Ability to navigate operational ambiguity, establish structure, and resolve production bottlenecks.
  • Good documentation practices, coding style, strong integrity, and a collaborative mindset.
  • Availability during extended hours for emergencies or critical events, including early morning, late evening, and weekends.

Benefits

  • Competitive salary of $186,300 to $232,900 USD for Remote USA.
  • Comprehensive medical, dental, vision, life, and disability coverage for eligible employees and dependents.
  • Free testing for employees and their immediate families.
  • Fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) benefits.
  • Commuter benefits.
  • Employee referral program.

Interested in this position?

Apply directly on the company website

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