Clinical Data Review Asst

1 hour, 23 minutes ago
Full-time
Junior
Customer and Technical Support
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Communicate with internal and external customers by phone and electronic channels to obtain or provide missing information for submitted test samples.
  • Track sample collection kits and respond to questions about test status.
  • Update internal databases on test development progress and document case notes in LIMS.
  • Assist CLS/MLS Data Reviewers in answering questions from clinics and customer support.
  • Coordinate report release requests from Genetic Counselors and Customer Support.
  • Handle protected health information in both paper and electronic form in compliance with HIPAA and privacy requirements.
  • Complete required HIPAA/PHI, general compliance, and security training within the first 30 days of hire and maintain current Natera training status.
  • Perform miscellaneous clerical tasks and other duties as assigned.

Requirements

  • Two-year degree or equivalent preferred.
  • Minimum of 2 years of customer service or clerical experience.
  • Experience with Google Mail and Google Documents.
  • Knowledge of Microsoft Office suite.
  • Basic typing ability with excellent spelling and grammar.
  • Excellent attention to detail and organizational skills.
  • Problem analysis and problem-solving experience preferred.
  • Data collection and maintenance experience preferred.
  • Ability to maintain professional customer communications.
  • Must pass a post-offer criminal background check.

Benefits

  • Comprehensive medical, dental, vision, life, and disability coverage for eligible employees and dependents.
  • Free testing for employees and their immediate families.
  • Fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) benefits.
  • Commuter benefits.
  • Generous employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Finnish Speaking Fitbit Products Support Specialist - Work In Sofia

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a Finnish-speaking Fitbit Products Support Specialist in Sofia, Bulgaria to provide customer support for Fitbit users and help them get the most from their devices.

36 minutes ago

Conversational Data Collection Associate (Audio Recording) - German

Volga Partners 51-250 Internet Software & Services

Participants are sought for a conversational audio recording project with Customer Support-style scenarios for an unspecified company, with assignments based on language needs, quality review, and operational demand.

48 minutes ago

Customer Service Representative (Remote)

ABC Legal Services 251-1K Specialized Consumer Services

ABC Legal Services is hiring a remote Customer Support Specialist in Michigan to manage customer inquiries, resolve order issues, and coordinate updates across teams and external partners.

Confluence
48 minutes ago

Care Support Coordinator (Temporary) - Future Opportunities

Spring Health 1K-5K Health Care Providers & Services

Spring Health is hiring a Temporary Care Support Coordinator to provide non-clinical support to members and providers by coordinating care and resolving service issues across phone, email, and chat.

HIPAA JIRA
55 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers