Finnish Speaking Fitbit Products Support Specialist - Work In Sofia

1 hour, 53 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Deliver customer support in Finnish via phone, email, and chat for Fitbit products.
  • Assist customers with device setup, troubleshooting, syncing, and product feature usage.
  • Provide guidance on Fitbit app use, health tracking, and fitness goals.
  • Document customer interactions and resolutions accurately in the CRM system.
  • Collaborate with technical teams to escalate and resolve complex issues.
  • Stay informed about Fitbit product updates and health technology trends.
  • Support Finnish-speaking customers with clear, service-focused communication.

Requirements

  • Fluency in Finnish, both written and spoken, is required.
  • Proficiency in English is beneficial.
  • Experience in customer support, preferably in technology or health-related products.
  • Strong problem-solving skills and ability to guide customers through technical issues.
  • Excellent communication and interpersonal skills with a customer satisfaction focus.
  • Familiarity with CRM systems and digital communication tools.
  • Ability to work efficiently in a team and manage time effectively in an office environment in Sofia.
  • Passion for health, fitness, and technology, with a commitment to quality service.

Benefits

  • Competitive salary.
  • Monthly performance bonus.
  • Monthly accommodation allowance.
  • Fully paid relocation package.
  • Fully paid training.
  • Private gym.
  • Additional benefits and perks.

Interested in this position?

Apply directly on the company website

Apply Now

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