Client Billing Account Manager

2 months, 1 week ago
Full-time
Mid Level
Operations
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Manage assigned client billing accounts by reviewing outstanding balances, identifying issues, and following up for timely resolution and payment.
  • Communicate with clients by phone, email, and video conferencing to address unpaid invoices, billing inquiries, disputes, and payment arrangements.
  • Collaborate with Sales, Billing, Customer Support, Finance, and other internal teams to resolve billing delays, missing data, and case rejections.
  • Build strong relationships with clients and cross-functional teams to gather required information and support accurate billing.
  • Provide weekly updates on outstanding balances and prepare monthly summary reports with detailed notes for each past-due client.
  • Lead regular meetings to review performance metrics, identify process gaps, and drive improvement initiatives.
  • Analyze billing trends, identify recurring issues, and implement process improvements to strengthen collections and revenue cycle efficiency.
  • Support revenue cycle initiatives by recommending optimized workflows, implementation strategies, and performance tracking systems.
  • Ensure compliance with HIPAA and privacy regulations when handling paper and electronic PHI.
  • Perform other duties as assigned.

Requirements

  • Experience in billing, collections, revenue cycle management, or a related client account role.
  • Ability to act as a liaison across clients, Sales, Finance, and internal operational teams.
  • Experience communicating with clients to resolve billing questions, disputes, and payment issues.
  • Ability to analyze billing trends and identify process improvement opportunities.
  • Strong written and verbal communication skills for reporting, client follow-up, and cross-functional coordination.
  • Experience working with PHI and maintaining compliance with HIPAA and privacy regulations.
  • Comfort working remotely in the USA.
  • Bachelor’s degree or relevant education/experience preferred.
  • Prior experience in healthcare, diagnostics, or a regulated environment is a plus.
  • $21–$25 USD per hour remote pay range.

Benefits

  • Comprehensive medical, dental, and vision insurance for eligible employees and dependents.
  • Life and disability insurance.
  • Free testing for employees and their immediate families.
  • Fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) benefits.
  • Commuter benefits.
  • Generous employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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