Sr. Product Manager, Merchant Experiences

1 month, 1 week ago
Full-time
Senior
Product Management
Narvar

Narvar

Narvar is an intelligent post-purchase platform that builds loyalty through personalized experiences and smart actions, empowering brands to create lifelong customer relationships.

Media
251-1K
Founded 2012
$64M raised

Description

  • Define and execute the multi-year strategy for Narvar’s core platform and shared services.
  • Own the roadmap and development for platform services that power business user experiences, including governance, globalization, entitlements, workflows, business logic, upsell, and growth capabilities.
  • Champion a world-class experience creation platform for merchants that is powerful, scalable, and easy to build with.
  • Partner with product teams to understand customer needs and translate them into foundational platform services.
  • Drive adoption of platform services across product and engineering teams and iterate based on feedback.
  • Use research, data analysis, and stakeholder partnership to build deep understanding of internal developers, merchant-facing teams, and end consumers.
  • Track and prioritize measurable outcomes related to platform adoption, performance, reliability, and business value.
  • Align product, engineering, and business goals around a centralized platform strategy.
  • Manage complexity across shared platform constraints while maintaining a seamless user experience.

Requirements

  • 6+ years of product management experience, with significant focus on enterprise platform products and business users at a high-scale B2B SaaS company.
  • 4+ years of experience in e-commerce.
  • Experience building exceptional enterprise user experiences and understanding business user needs and workflows.
  • Track record of building shared services such as business logic, experimentation, or workflow management and driving adoption across multiple internal engineering teams.
  • Demonstrated ability to align conflicting stakeholder goals and drive consensus on a centralized platform strategy.
  • Experience managing products with complex constraints such as localization and RBAC.
  • Bachelor’s degree in Computer Science, Engineering, or equivalent technical experience.
  • Comfort discussing API schemas, service structure, and data models with engineers.
  • Advanced degree is a plus.
  • Experience integrating LLMs or AI agents into B2B workflows (preferred).
  • Experience with product-led growth mechanics in an enterprise setting (preferred).
  • Experience in B2B or B2B2C retail technology or eCommerce (preferred).

Benefits

  • Annual salary range of $175,000 to $200,000 CAD.
  • Eligible for an annual bonus.
  • Equity is included in the compensation package.
  • Benefits are included in the compensation package.
  • Remote work indicated by #LI-Remote.
  • Opportunity to have direct impact on the post-purchase experience of hundreds of millions of shoppers.
  • Leadership role in building the core platform for Narvar’s next generation of products.

Interested in this position?

Apply directly on the company website

Apply Now

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