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Simulation Specialist - Overnights

2 weeks, 6 days ago
United States
Part-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Mursion

Mursion

Mursion offers immersive virtual reality simulations for mastering essential workplace skills, combining AI and live actors for personalized practice.

Diversified Consumer Services
51-250
Founded 2015
$15M raised
View All Jobs 4

Description

  • Deliver trained and certified simulation scenarios accurately, reliably, and professionally.
  • Portray a variety of student perspectives and personality profiles using Mursion’s proprietary technology.
  • Facilitate learner reflection and debriefs in alignment with learning objectives.
  • Provide balanced, fair feedback and accurate performance scores to learners.
  • Complete required operational tasks such as forms, attendance, and session documentation.
  • Serve as the session host by welcoming learners, explaining logistics, and answering questions.
  • Enforce session policies, expectations, and learner privacy and conduct standards.
  • Organize and manage availability, session schedules, training, and other assigned work tasks.
  • Prioritize session delivery, meetings, and deadlines while maintaining compliance with delivery team protocols.
  • Support a psychologically safe and inclusive learning environment for diverse learner populations.

Requirements

  • At least 3 years of experience as a professional actor.
  • Improv experience is strongly preferred.
  • Customer-facing work experience outside professional acting, preferably in customer service or hospitality.
  • Availability to work Monday through Friday between 12:00am and 8:00am EST.
  • Ability to consistently work 20-30 hours per week.
  • Ability to complete a 61-hour training plan independently within 4 to 6 weeks.
  • Excellent written and verbal communication skills.
  • Strong organizational skills.
  • Must have a private, quiet workspace with a wired internet connection.
  • Internet speed of at least 20 Mbps download and 5 Mbps upload, with higher speeds recommended.
  • Team-focused mindset with the ability to collaborate effectively and support colleagues.
  • Ability to remain calm under pressure and adapt quickly to changing priorities.
  • High emotional intelligence and a customer service mindset for handling complex conversations.
  • Strong attention to detail and ability to manage repetitive tasks reliably.
  • Commitment to inclusive professionalism, authenticity, consistency, and psychological safety.

Benefits

  • Part-time role with 20-30 hours per week.
  • Paid at $26 per hour.
  • Overnight schedule that may suit candidates seeking nontraditional hours.
  • Opportunity to work with immersive simulation technology and a growing Series B SaaS company.

Interested in this position?

Apply directly on the company website

Apply Now

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