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Partner Education Specialist

2 weeks, 5 days ago
United States
Full-time
Mid Level
Instructional Designer
Technical Writing and Documentation
Confluence
Apply Now
Murmuration

Murmuration

Murmuration is a company dedicated to transforming political campaigns and advocacy efforts to improve public education in the United States. They provide sophisticated data and analytics, proprietary technology, strategic guidance, and programmatic su...

Diversified Consumer Services
11-50
View All Jobs 12

Description

  • Create, maintain, and continuously improve Help Center knowledge articles.
  • Establish and run a regular content review cycle to keep articles accurate, relevant, and easy to use.
  • Prepare written training materials for partner and Partnership Success Manager trainings.
  • Translate technical work and terminology into clear, easy-to-understand content for diverse audiences.
  • Write and edit video scripts for training and product videos.
  • Develop and enforce a comprehensive style guide for Murmuration-produced content.
  • Review and quality-check training content for clarity, accuracy, consistency, and style adherence.
  • Identify gaps, redundancies, and inefficiencies in knowledge organization and content delivery.
  • Recommend and implement improvements to tools, workflows, and content architecture.

Requirements

  • 3+ years of experience in technical writing, knowledge management, or content strategy with ownership of a content library or knowledge base.
  • Experience writing and editing for both technical and non-technical audiences.
  • Demonstrated ability to develop and enforce style guides and content standards.
  • Experience writing or editing scripts for training, product, or explainer videos.
  • Familiarity with tech tools and the language commonly used with them.
  • Experience with knowledge management systems and Help Center platforms such as Zendesk, Confluence, or Pendo, or similar tools.
  • Strong organizational skills and the ability to manage a review cycle across a large body of articles.
  • Excellent communication skills and the ability to collaborate with training staff, partnership teams, and subject matter experts.
  • Experience in a civic engagement, nonprofit, or mission-driven technology organization preferred.
  • Background in instructional design and familiarity with adult learning principles preferred.
  • Experience using AI-assisted tools to speed up writing or editing workflows preferred.
  • Familiarity with video production workflows, including scripting or storyboarding, preferred.
  • Experience training stakeholders to use and contribute to a knowledge management system preferred.

Benefits

  • Starting salary of $110,332.
  • Full-time salaried role with a comprehensive benefits package.
  • Health, vision, and dental insurance with 100% of premiums covered for employees and qualifying family members.
  • Retirement benefits with a 5% employer match.
  • Flexible, unlimited PTO.
  • Generous paid parental leave.
  • Flexible remote work environment.
  • Home office setup stipend for all new employees.
  • Monthly reimbursement for remote work expenses.
  • Yearly professional development fund.
  • Mental health and wellness benefits through Calm and Better Help.
  • Yearly in-person staff retreats.

Interested in this position?

Apply directly on the company website

Apply Now

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