Senior Program Manager (Vendor Management)

1 month ago
Full-time
Senior
Project and Program Management
Multi Media

Multi Media

Multi Media LLC is a leading live streaming technology company that provides innovative live streaming video solutions, engaging community forums, data insights, encryption, custom payment technology, global compliance, and smart in-app messages. Their...

Internet Software & Services
51-250
Founded 2011

Description

  • Own the end-to-end SaaS portfolio, including inventory, usage analytics, access controls, renewal calendar, and spend visibility using SaaS Management Platforms (e.g., BetterCloud).
  • Drive portfolio consolidation and proactively identify Shadow IT, redundancy, and optimization opportunities to reduce cost and risk.
  • Report regularly to leadership on SaaS spend, risk, and portfolio health, and maintain visibility into usage and compliance metrics.
  • Manage the commercial and governance lifecycle of SaaS vendors, including contracts, SLAs, renewals, and compliance alignment.
  • Lead comprehensive renewal planning and execution 90–120 days in advance to ensure predictable budgeting, stakeholder coordination, and avoidance of misaligned auto-renewals.
  • Manage vendor escalations, conduct Quarterly Business Reviews (QBRs) with strategic partners, and execute third-party risk assessments (TPRM) via Vanta.
  • Partner with Finance to provide accurate SaaS spend forecasting, budgeting inputs, ROI analyses (including TCO and business cases), and support vendor investment decisions.
  • Own financial governance and cost optimization for Google Cloud usage, focusing on spend visibility, rightsizing, and committed-use optimization.
  • Partner with IT, Security, Legal, Finance, and Engineering to standardize SaaS onboarding, access, and approval workflows, and support vendor onboarding, security assessments, and integration planning.

Requirements

  • 5+ years of experience in SaaS management, IT operations, or technical program management.
  • Hands-on experience with SaaS Management Platforms (BetterCloud, Zylo, Torii, or similar).
  • Proven track record managing large-scale SaaS portfolios (preferred: 100+ applications and $10M+ annual spend; company currently ~700 apps and ~$29M spend).
  • Experience collaborating cross-functionally with Finance, Security, Legal, IT, and Engineering stakeholders.
  • Strong analytical skills with experience building dashboards, reports, and cost forecasts (BigQuery experience is a plus).
  • Working knowledge of SOC 2 or other security compliance frameworks and experience executing third-party risk assessments (TPRM).
  • Ability to operate independently, take ownership, and thrive in ambiguous or minimally structured environments.
  • Demonstrated ability to proactively identify and address Shadow IT and unmanaged SaaS usage.
  • Nice to have: 2+ years as an administrator for Google Workspace, Jira, or Slack; ITIL, PMP, or similar certifications; experience building SaaS governance programs.
  • Nice to have: familiarity with IAM protocols (SAML, OIDC, OAuth), Google Workspace as primary IdP (SAML/SCIM configuration without Okta/Azure AD), scripting experience (Python or Go), exposure to AI governance frameworks, and experience with Cloud Billing APIs/BigQuery exports for cost analysis and GCP/AWS cost optimization.

Benefits

  • Fair and competitive base salary (range: $135,000 - $165,000 USD).
  • Fully remote role.
  • Optional Health, Vision, Dental, and Life Insurance for you and dependents with company-covered policy premiums.
  • Long and short term disability insurance.
  • Unlimited PTO plus annual year-end company closure and 12 paid holidays.
  • Optional 401(k) with 5% company matching.
  • Paid lunches in-office or a $125/week remote stipend via Sharebite.
  • Employee Assistance and Employee Recognition Programs.

Interested in this position?

Apply directly on the company website

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