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German Speaking Service Desk Agent

4 months ago
Hungary
Full-time
Junior
Customer Support
Customer and Technical Support
Active Directory
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MPS

MPS

MPS specializes in the comprehensive outsourcing of recruitment processes, alongside providing IT consulting and software engineering services.

Professional Services
1-10
Founded 2000
View All Jobs 4

Description

  • Manage incoming incidents and service requests via phone, email, and ticketing systems.
  • Create, categorize, track, and resolve support tickets.
  • Monitor tickets and escalate them according to agreed service levels.
  • Provide remote troubleshooting and technical assistance to end users.
  • Collaborate with technical teams and internal stakeholders to resolve issues.
  • Maintain documentation and knowledge base articles.
  • Support onboarding and knowledge-sharing activities within the team.
  • Participate in an on-call support rotation.
  • Handle major incidents and communicate updates to relevant stakeholders.

Requirements

  • IT-related education or relevant professional experience in IT support or helpdesk environments.
  • Fluent Hungarian, German, and English language skills.
  • Strong customer service and communication skills.
  • Knowledge of PC hardware, operating systems, and software technologies.
  • Experience with Active Directory.
  • Experience using remote support and remote desktop tools.
  • Ability to work independently as well as collaboratively within a team.
  • Structured, solution-oriented, and quality-focused approach to work.
  • Resilience and ability to manage multiple priorities.
  • Knowledge of IT Service Management (ITSM) processes is preferred.
  • Experience with ServiceNow is preferred.
  • ITIL certification is preferred.
  • Previous experience in retail or customer-facing environments is preferred.

Benefits

  • Flexible working arrangements with up to 100% remote work within Hungary.
  • Opportunity to work in an international and multicultural environment.
  • Exposure to large-scale IT operations and enterprise-level support processes.
  • Professional development opportunities, training programs, and certifications.
  • Long-term career growth within a rapidly expanding organization.
  • Supportive team culture and collaborative working environment.
  • Challenging projects and the opportunity to work with global stakeholders.

Interested in this position?

Apply directly on the company website

Apply Now

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