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Sr Staff Mixed Methods User Researcher

7 hours, 19 minutes ago
United States
Full-time
Lead
UX Researcher
Design and User Experience
Agile
Apply Now
Mozilla

Mozilla

Mozilla, the maker of Firefox, is a non-profit organization ensuring an open, safe, and accessible internet for all users worldwide.

Internet Software & Services
251-1K
Founded 2005
$2M raised
View All Jobs 58

Description

  • Lead complex, ambiguous, and high-stakes research studies that shape product vision at the organizational level.
  • Drive user-centered decision-making by influencing directors and VPs and embedding user needs into long-term strategy.
  • Partner cross-functionally with product, design, engineering, data science, and marketing to identify research opportunities and align insights to business priorities.
  • Integrate qualitative and quantitative research, behavioral data, and market intelligence into cohesive evidence-based insights.
  • Use AI tools thoughtfully across the research workflow while critically reviewing outputs for accuracy.
  • Define standards and frameworks for responsible AI use in research across the broader team.
  • Elevate the research practice by setting methodological standards, identifying capability gaps, and mentoring Staff researchers and below.
  • Lead both evaluative and foundational research studies in partnership with product and design teams.
  • Translate research findings into actionable insights that inform roadmaps and strategy.

Requirements

  • 8+ years of applied research experience, including strategic research leadership in complex organizations.
  • At least 6 years of experience in the tech or SaaS industry.
  • Experience leading both evaluative and generative research across multiple phases of the product development lifecycle.
  • Strong qualitative research expertise, including interviews, concept testing, and usability studies.
  • Practical experience with quantitative methods such as survey design and data analysis.
  • Demonstrated success working in fast-paced, agile environments with shifting priorities.
  • Deep, current knowledge of AI tools used in research workflows and the ability to evaluate outputs critically.
  • Recognized internal expertise in research methodology, including the ability to introduce novel approaches when standard methods fall short.
  • Strong collaborative and influential communication skills for building cross-functional alignment.
  • Commitment to Mozilla’s values: welcoming differences, being relationship-minded, practicing responsible participation, and having grit.

Benefits

  • Salary range of $179,000–$238,000 USD for US Tier 1 locations, $164,000–$219,000 USD for US Tier 2, or $152,000–$202,000 USD for US Tier 3.
  • Generous performance-based bonus plans for eligible employees.
  • Rich medical, dental, and vision coverage.
  • Generous retirement contributions with 100% immediate vesting.
  • Quarterly all-company wellness days.
  • Country-specific holidays plus your birthday off.
  • One-time home office stipend.
  • Annual professional development budget.
  • Quarterly well-being stipend.
  • Considerable paid parental leave.
  • Employee referral bonus program.
  • Additional benefits such as life/AD&D, disability, and EAP, varying by country.

Interested in this position?

Apply directly on the company website

Apply Now

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