Motor Coach Technical Solutions Manager (West Region)

2 days, 9 hours ago
Full-time
Senior
IoT and Embedded Systems
Motor Coach Industries

Motor Coach Industries

Motor Coach Industries (MCI) is the largest manufacturer and marketer of intercity, over the road highway coaches in the U.S. and Canada. With popular models like the J4500, E4500, and Buy America compliant D Series, MCI serves leading tour, charter, s...

Automotive
1K-5K
Founded 1933

Description

  • Respond to customer calls and emails with troubleshooting assistance and technical information.
  • Travel to customer sites to diagnose, troubleshoot, and document service and maintenance issues.
  • Help customers interpret and use service manuals.
  • Initiate new coach warranty claims and support campaign completion.
  • Provide 24-hour on-call emergency support.
  • Document troubleshooting procedures, product issues, and daily new-coach issue reports.
  • Collaborate with engineers to document, contain, and develop countermeasures for product issues.

Requirements

  • High school diploma or GED.
  • At least 5 years supporting motor coach products or 10 years supporting non-motor-coach products.
  • Experience programming vehicle electrical systems and diagnosing electrical, powertrain, and air systems.
  • Proficiency with I.O. Controls, Vansco, and Actia multiplex electrical systems.
  • CFC12-12 certification and Technician Type II MVAC EPA certification.
  • Detailed knowledge of HVAC systems.
  • Computer literacy, including Microsoft Word and Excel.
  • Superior customer service skills.
  • Availability for approximately 90% travel throughout the Western United States, primarily Monday through Friday.
  • Commercial Driver’s License with required medical certification preferred.
  • Familiarity with Smartire/Smartwave, Amerex, Bendix ABS/Traction Control, CAT, DDDL, Cummins Insite, ZF and Allison diagnostics, and WABCO systems preferred.

Benefits

  • $80,000–$105,000 salary range.
  • Benefits effective on the first day of employment.
  • Company-paid base dental, vision, and life insurance.
  • Medical insurance with employer HSA contribution plan options.
  • 401(k) plan with company match.
  • Paid vacation and holidays.
  • Ongoing employee development through in-house training initiatives.
  • Employer-organized events throughout the year.

Interested in this position?

Apply directly on the company website

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