Outreach Specialist

7 hours, 33 minutes ago
Full-time
Mid Level
Customer and Technical Support
MotionMSK

MotionMSK

MotionMSK provides comprehensive musculoskeletal care through a team of specialists, including orthopedic surgeons and physical therapists, to effectively treat a variety of conditions affecting the neck, back, ankles, and feet.

Health Care Providers & Services
1-10

Description

  • Conduct high-volume outbound calls to targeted patients according to established attempt schedules and SLAs.
  • Introduce Motion MSK, answer questions, and explain appropriate care options.
  • Build trust through active listening, validation, and personalized patient education.
  • Guide conversations, address hesitation, and maintain professionalism and empathy.
  • Document patient interactions, outreach status, and next steps accurately in internal systems.
  • Capture clear, actionable information for providers.
  • Schedule initial appointments for engaged patients within required timelines.
  • Complete timely follow-up and meet outreach, scheduling, and performance expectations.

Requirements

  • 3+ years of professional experience, preferably in healthcare, patient services, care coordination, or another patient-facing environment.
  • Experience in high-volume call environments, ideally conducting outbound outreach.
  • Strong communication and consultative conversation skills, including the ability to redirect discussions while maintaining trust.
  • Patient-first, compassionate, and empathetic approach.
  • Ability to follow structured workflows or scripts while applying sound judgment and adaptability.
  • Ability to engage diverse populations and handle hesitant or challenging conversations professionally.
  • Self-directed ability to manage time and work independently in a remote environment.
  • Availability to work Monday-Friday, 8:00 AM-5:00 PM PT; candidates must reside in the Pacific, Mountain, or Central time zones.
  • Private, secure remote workspace supporting HIPAA-compliant interactions and PHI protection.
  • Preferred: bachelor’s degree, musculoskeletal or related knowledge, startup experience, team flexibility, and Spanish-language skills.

Benefits

  • $17-$24 per hour, based on experience, skills, location, and internal equity.
  • Fully remote work environment.
  • Company-paid dental and vision coverage; medical plans up to 90% company-paid.
  • Retirement plan with a 100% company match on up to 4% of salary.
  • 16 days of starting PTO, additional PTO after three years, 12 company holidays, and one floating holiday.
  • Paid parental, bereavement, and jury duty leave.
  • Free 24/7 mental health resources, virtual care, family-building assistance, HSA contributions, and FSA options.
  • Company-paid life insurance and AD&D, with voluntary short- and long-term disability coverage.

Interested in this position?

Apply directly on the company website

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