TechOps Platform Manager

1 hour, 53 minutes ago
Full-time
Lead
DevOps and Infrastructure
Monzo

Monzo

Monzo is a digital retail bank and fintech company that provides smart banking solutions through its smartphone app. With over 8 million users, Monzo offers intelligent notifications, instant balance updates, and financial management tools to help user...

Banks
1K-5K
Founded 2015
$1100M raised

Description

  • Lead, coach, and develop a team of platform specialists while supporting their career progression.
  • Set the direction for monitoring, alerting, and reporting to improve visibility into platform health, performance, and usage.
  • Define governance standards and guardrails for configuration changes across the SaaS estate.
  • Build resilience, scalability, and high availability into core enterprise tools and platforms.
  • Own the strategy for IT asset systems and integrations to maintain accurate hardware and software asset data.
  • Own the technical approach to legal hold and eDiscovery processes in partnership with Legal teams.
  • Drive automation to reduce manual toil, improve consistency, and enable safer changes at pace.
  • Collaborate with the wider TechOps management team to align ways of working and share best practices.
  • Partner with Security teams to ensure platform governance aligns with security controls and standards.
  • Scale platform standards and capabilities across regions and time zones as Monzo grows globally.

Requirements

  • Proven experience leading a platform engineering, IT operations, or SaaS management team.
  • Strong people leadership experience with a track record of coaching, developing, and retaining technical talent.
  • Technical experience with SaaS platform management, configuration, and security.
  • Experience building or managing monitoring, observability, and alerting capabilities.
  • Strong understanding of operational resilience, automation, and systems integration.
  • Experience working closely with Security, Compliance, or Legal teams on technical controls and processes.
  • Comfort with automation tooling and platforms such as Torq, Airtable, or similar.
  • Experience with office infrastructure, including networking, power, and physical environment technology, is desirable.
  • Experience with enterprise platforms such as Google Workspace, Slack, Notion, Okta, or Meraki, is desirable.
  • Hands-on experience with eDiscovery tooling and legal hold processes, or experience building capabilities across multiple locations or regions, is desirable.

Benefits

  • Salary of £75,000 to £95,000.
  • Incentive Awards tied to performance.
  • Flexible working hours.
  • Remote working within the UK, with ad hoc meetings in London.
  • £1,000 annual learning budget for books, training courses, and conferences.
  • Company-provided MacBook and extra home-working setup support for fully remote workers.
  • A full benefits package with additional perks available.
  • Flexible hiring process designed to accommodate candidates’ schedules.

Interested in this position?

Apply directly on the company website

Apply Now

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