Senior Staff Software Engineer, AI Customer Operations

1 hour, 25 minutes ago
Full-time
Lead
Software Development
Monzo

Monzo

Monzo is a digital retail bank and fintech company that provides smart banking solutions through its smartphone app. With over 8 million users, Monzo offers intelligent notifications, instant balance updates, and financial management tools to help user...

Banks
1K-5K
Founded 2015
$1100M raised

Description

  • Provide technical leadership across Customer Operations and collaborate with other collectives to improve Monzo at a company-wide level.
  • Work hands-on with code and infrastructure to solve deep technical challenges.
  • Partner with the Engineering Director for Customer Operations and other ICs on resiliency initiatives.
  • Strengthen customer journey infrastructure and tooling to create consistent, scalable experiences.
  • Work with product, data, and operational leaders to identify and execute on strategic opportunities.
  • Balance high-level planning and organizational leadership with deep execution and problem-solving.
  • Lead architectural discussions for the most complex systems and drive robust, context-appropriate solutions.
  • Apply LLMs, machine learning, and end-to-end systems to solve large-scale optimization problems.
  • Champion technical excellence, quality, testing, and good engineering standards across the collective.
  • Mentor, sponsor, and develop engineers.

Requirements

  • Significant professional experience in software engineering, including writing, testing, and deploying robust backend services.
  • Experience working with strongly typed languages.
  • Experience solving human plus technology problems at scale.
  • A customer-focused mindset with a platform approach to building scalable solutions.
  • Deep curiosity about systems and how distributed applications fail and scale.
  • Comfort working in a fast-paced environment with ambiguity and evolving requirements.
  • A quantitative mindset and comfort making data-informed decisions.
  • A track record of technical excellence delivering resilient systems, ideally behind consumer products.
  • Experience technically leading large teams to solve complex product challenges and manage trade-offs.
  • Experience working on backend systems, data-intensive systems, or real-world machine learning deployments.

Benefits

  • Salary of £135,000 to £184,000 per year plus share options.
  • Relocation support to the UK.
  • Visa sponsorship available.
  • Flexible working hours.
  • Remote or distributed working within the UK with ad hoc meetings in London.
  • £1,000 annual learning budget for books, training courses, and conferences.
  • Company-provided MacBook and additional home-working support for fully remote employees.

Interested in this position?

Apply directly on the company website

Apply Now

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