Fraud Team Manager, English & Spanish Speaking

1 week, 5 days ago
Full-time
Lead
Customer and Technical Support
Monzo

Monzo

Monzo is a digital retail bank and fintech company that provides smart banking solutions through its smartphone app. With over 8 million users, Monzo offers intelligent notifications, instant balance updates, and financial management tools to help user...

Banks
1K-5K
Founded 2015
$1100M raised

Description

  • Manage a team of around 10-12 Fraud Investigators across prevention, unauthorised fraud, authorised fraud, and bank communications.
  • Support the personal and professional development of team members through coaching, feedback, and performance management.
  • Hold weekly one-to-one and team meetings to keep the team informed, engaged, and performing effectively.
  • Aggregate team feedback and share it with operational leadership to improve processes and tooling.
  • Conduct quality checks on senior fraud investigators to identify coaching opportunities and drive performance.
  • Handle feedback from L20 Investigators and work with EU senior leadership and operations analysts to improve guidance and processes.
  • Chair employee relations cases and make decisions aligned with Monzo’s values.
  • Contribute to building the EU team from scratch and planning how the team scales for future growth.
  • Participate in hiring processes and act as an interviewer to help shape the team.

Requirements

  • Fluent written and verbal English and Spanish.
  • Strong team leadership experience within fraud in the financial services sector.
  • Proven ability to drive excellent performance through others.
  • Strong knowledge of the financial sector and prior experience carrying out fraud investigations.
  • Knowledge of the current financial crime landscape in the UK and EU, including associated fraud risks.
  • Ability to work remotely in the UK.
  • Flexibility to work the team’s hours of 8am to 6:30pm, including occasional weekend work.
  • Ability to commit to the first 6 weeks of the role starting on 12th October, with no holidays or time off during that period.
  • Additional language skills are a major advantage.

Benefits

  • Salary of £38,300 - £48,400.
  • £2,500 multilingual premium.
  • Incentive Awards tied to performance.
  • Remote work based in the UK.
  • £1,000 annual learning budget for books, training courses, and conferences.
  • MacBook provided, plus extra home-working support for fully remote employees.
  • Full benefits package available.
  • Flexible hiring process with an expected timeline of 3-4 weeks.

Interested in this position?

Apply directly on the company website

Apply Now

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