Fraud Investigator, Part Time Team

50 minutes ago
Part-time
Mid Level
Operations
Monzo

Monzo

Monzo is a digital retail bank and fintech company that provides smart banking solutions through its smartphone app. With over 8 million users, Monzo offers intelligent notifications, instant balance updates, and financial management tools to help user...

Banks
1K-5K
Founded 2015
$1100M raised

Description

  • Investigate flagged card and faster-payment transactions using available evidence.
  • Decide independently or collaboratively whether to release or block suspicious transactions.
  • Contact customers by phone and chat to investigate activity and guide them through fraud incidents.
  • Safeguard compromised accounts, secure customer funds, and take remedial action.
  • Triage incoming cases and review customer requests for increased transaction limits.
  • Manage account closures when investigations identify first-party concerns.
  • Educate fraud victims on ways to prevent future threats.
  • Complete post-investigation actions and maintain accurate audit trails.

Requirements

  • Experience in banking, financial services such as FOS or HMRC, or law enforcement.
  • Fraud investigation experience and familiarity with common fraud typologies preferred; full training is provided.
  • Strong investigative problem-solving skills and the ability to explain decision rationale clearly.
  • Excellent written and verbal English communication skills.
  • Confidence handling inbound and outbound telephone calls, in-app chat, and email.
  • Ability to make concise, independent decisions under pressure.
  • Empathy and professionalism when managing difficult customer conversations.
  • Ability to work autonomously while collaborating effectively with a wider team.
  • Commitment to continuous improvement, feedback, and solution-oriented problem-solving.
  • Availability for a permanent Saturday or Sunday rotation and an 11-week training programme beginning January 18, 2027.

Benefits

  • £16,620–£21,360 annual salary pro rata for 22.5 hours per week.
  • Performance-based incentive awards.
  • £1,000 annual learning budget for books, courses, and conferences.
  • Fully remote UK work with a company-provided MacBook and home-office setup support.
  • Additional employee benefits provided through Monzo’s benefits programme.

Interested in this position?

Apply directly on the company website

Apply Now

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