Change & Continuous Improvement Partner, Wealth

3 hours, 52 minutes ago
Full-time
Mid Level
Project and Program Management
Monzo

Monzo

Monzo is a digital retail bank and fintech company that provides smart banking solutions through its smartphone app. With over 8 million users, Monzo offers intelligent notifications, instant balance updates, and financial management tools to help user...

Banks
1K-5K
Founded 2015
$1100M raised

Description

  • Work alongside another Change & Continuous Improvement Partner to deliver squad and operational changes.
  • Lead fast-moving projects from process redesign through to product launches.
  • Support Product and Operations teams to unblock challenges and maintain delivery pace aligned to strategic goals.
  • Maintain and improve Customer Ops processes and workflows so they operate seamlessly.
  • Drive a culture of continuous improvement and proactive change across teams and stakeholders.
  • Lead collaboration across Product, Ops, Risk, and Customer Ops to embed change effectively.
  • Track the impact of changes through KPIs, metrics, and feedback loops, and communicate emerging trends and response plans.
  • Provide oversight, development, and delivery of Customer Ops readiness plans and principles.
  • Maintain operational guidance, service level agreements, hard deadlines, and customer-facing help articles.
  • Analyse data sources to identify operational pain points, streamline workflows, and support low- to medium-severity operational incidents.

Requirements

  • Strong subject matter expertise in Wealth or Change product experience, or experience driving change in high-growth cross-functional environments.
  • A delivery mindset with the ability to break down work, prioritise effectively, and focus on value.
  • Understanding of how regulatory frameworks can influence operational change and design.
  • Ability to interpret operational, qualitative, and quantitative data to identify problems and measure improvements.
  • Confidence managing stakeholder relationships and navigating ambiguity in fast-moving situations.
  • Proven track record of end-to-end project delivery and leading through change is advantageous but not essential.
  • Ability to build and maintain strong relationships with key stakeholders.
  • Advanced planning and organisation skills with the ability to re-prioritise workload at short notice.
  • Fluency in MacOS, Slack, and GSuite tools, with the ability to learn new systems and processes.
  • Comfort with ambiguity and a proactive, action-oriented problem-solving approach.

Benefits

  • Salary of £40,400 - £54,600.
  • Incentive Awards tied to performance.
  • £1,000 learning budget each year for books, training courses, and conferences.
  • MacBooks provided to all employees.
  • Extra work-from-home setup support for fully remote workers.
  • UK Remote working arrangement.
  • Flexible application process with a process expected to take around 3-4 weeks.

Interested in this position?

Apply directly on the company website

Apply Now

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