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Nutrition Counseling Operations Coordinator

3 weeks, 6 days ago
United States
Full-time
Junior
Operations Specialist
Customer and Technical Support
Salesforce
Apply Now
Mom's Meals

Mom's Meals

Mom's Meals NourishCare delivers high-quality, fresh-made meals tailored for seniors and patients, partnering with health programs to support those managing chronic conditions and disabilities.

Family Services
251-1K
Founded 1996
View All Jobs 9

Description

  • Manage and prioritize incoming support tasks, follow-ups, and operational requests from the Nutrition Counseling team.
  • Review, resolve, and route non-clinical issues related to authorizations, contact information, demographic corrections, and other support needs.
  • Research health plan authorization requirements, session guidelines, and benefit protocols to support accurate service coordination and escalation.
  • Create, update, and route cases or tasks in Salesforce with clear context, urgency, and requested action.
  • Coordinate with internal teams such as Intake, Customer Care, Pods, Logistics, and RevCycle to resolve operational issues and handoffs.
  • Track unresolved items, delayed responses, and recurring process barriers, and escalate trends or ownership concerns to leadership.
  • Use Teams, email, and other internal communication tools to support timely resolution and reduce fragmented follow-up.
  • Develop, document, implement, and maintain workflows, SOPs, call scripts, training materials, reference guides, onboarding resources, and process documentation.
  • Perform account audits and quality reviews in Salesforce to identify and resolve authorization discrepancies, appointment errors, documentation gaps, and workflow compliance issues.
  • Handle inbound calls and outreach attempts to clients, including warm handoffs and routing to an available Registered Dietitian when appropriate.

Requirements

  • High school diploma or equivalent.
  • 2+ years of administrative, customer service, healthcare support, care coordination, or operations support experience.
  • Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
  • Strong verbal and written communication skills with the ability to coordinate professionally across internal teams.
  • Proficiency with Salesforce, case management systems, call center software, Microsoft Office tools, or similar technology platforms.
  • Ability to learn new systems quickly, adapt to changing workflows, and support process changes.
  • Ability to identify workflow gaps, track follow-up, and maintain accurate non-clinical documentation.
  • Ability to handle sensitive information accurately and maintain confidentiality.
  • Associate's degree preferred.
  • Experience supporting nutrition, clinical, telehealth, wellness, or care management teams preferred.
  • Experience with Salesforce, Genesys, queue management, task routing, or cross-functional operational support preferred.
  • Familiarity with authorization issues, outreach support workflows, meal change requests, delivery concerns, or client service operations preferred.
  • Experience supporting pilot programs, operational changes, or process improvement initiatives preferred.
  • Bilingual Spanish/English skills preferred.

Benefits

  • Hourly wage of $17.25-$23.32 per hour.
  • PTO, holiday pay, and a holiday of choice.
  • 401(k) match.
  • Life insurance.
  • Short-term disability coverage.
  • Health, dental, and vision insurance.
  • Maternity/paternity leave.
  • Health savings account (HSA).
  • Flexible spending accounts (FSA) for health and dependent care.

Interested in this position?

Apply directly on the company website

Apply Now

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