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Technical Support Engineer I

8 hours, 18 minutes ago
Australia
Full-time
Entry Level
Technical Support Engineer
Customer and Technical Support
Apply Now
Mitratech

Mitratech

Mitratech specializes in automating processes through innovative solutions and services in compliance, risk management, enterprise HR, and legal operations, empowering organizations to effectively manage risks and scale for future growth.

Professional Services
1K-5K
Founded 1987
$3M raised
View All Jobs 38

Description

  • Serve as the first point of contact for customer support via phone, chat, email, and web-based portal.
  • Research, troubleshoot, and resolve support issues within defined response and resolution goals.
  • Identify and communicate workarounds to customers when needed.
  • Resolve issues identified through the self-service portal.
  • Maintain detailed records of customer calls and emails.
  • Prioritize and resolve issues according to service level agreements and severity levels.
  • Meet monthly customer satisfaction goals.
  • Provide after-hours on-call support when required.
  • Perform other reasonable tasks and duties as assigned.

Requirements

  • 6 months to 1 year of experience in a customer service environment.
  • Commitment to helping customers achieve their goals.
  • Strong self-motivation and curiosity to learn and investigate issues deeply.
  • Ability to exercise sound judgment and take action independently.
  • Ability to manage time effectively and work with a remote team toward shared goals.
  • Ability to mentor, inform, and educate customers and internal team members by simplifying complex information.
  • Ability to disagree constructively and collaborate effectively with teammates.
  • Customer-centric attitude with sound decision-making based on customer needs and product knowledge.
  • Strong attention to detail, multitasking ability, and organizational skills.
  • Experience with Windows operating systems and Microsoft Office applications.

Interested in this position?

Apply directly on the company website

Apply Now

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