Implementation Specialist, Professional Services - HRS

3 days, 3 hours ago
Full-time
Junior
Customer and Technical Support
Mitratech

Mitratech

Mitratech specializes in automating processes through innovative solutions and services in compliance, risk management, enterprise HR, and legal operations, empowering organizations to effectively manage risks and scale for future growth.

Professional Services
1K-5K
Founded 1987
$3M raised

Description

  • Lead customer onboarding from kickoff through implementation completion, including timelines and milestones.
  • Configure customer accounts, user access, settings, and workflows, and perform quality assurance validation.
  • Manage multiple implementation projects while tracking progress and communicating updates to customers and stakeholders.
  • Build customer relationships by providing guidance and responding promptly to questions and concerns.
  • Collaborate with internal teams to resolve issues and coordinate transitions to account management or support.
  • Identify onboarding and workflow improvements while maintaining accurate implementation documentation and records.

Requirements

  • 1–3 years of experience in customer onboarding, implementation, project coordination, customer success, account management, technical support, or a related customer-facing role.
  • Strong organizational and project management skills, including the ability to manage competing priorities and deadlines.
  • Excellent written and verbal communication skills with a professional, customer-centered approach.
  • Strong attention to detail and commitment to quality during configuration and validation.
  • Self-motivated, proactive, customer-focused, and able to take ownership of outcomes.
  • Comfort learning new systems, tools, and processes.
  • Associate’s or bachelor’s degree in business, communications, technology, project management, information systems, or a related field preferred.
  • Equivalent education, training, and relevant work experience will be considered.
  • Experience managing multiple projects or customer relationships preferred.
  • Experience with SaaS platforms, enterprise software, or technology-based solutions preferred.
  • Candidates must reside in Mexico.

Interested in this position?

Apply directly on the company website

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