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Implementation Specialist - HRS

3 days, 3 hours ago
United States
Full-time
Junior
Implementation Engineer
Project and Program Management
CRM
Apply Now
Mitratech

Mitratech

Mitratech specializes in automating processes through innovative solutions and services in compliance, risk management, enterprise HR, and legal operations, empowering organizations to effectively manage risks and scale for future growth.

Professional Services
1K-5K
Founded 1987
$3M raised
View All Jobs 12

Description

  • Lead customer onboarding from kickoff through implementation completion, including timelines and milestones.
  • Configure customer accounts, user access, settings, and workflows.
  • Perform quality assurance testing and validate configurations.
  • Manage multiple implementation projects and provide progress updates to customers and internal stakeholders.
  • Communicate with customers, answer questions, and resolve concerns throughout implementation.
  • Collaborate with internal teams to resolve issues and coordinate transitions to account management or support.
  • Recommend onboarding and workflow improvements while maintaining accurate implementation documentation.

Requirements

  • 1–3 years of experience in customer onboarding, implementation, project coordination, customer success, account management, technical support, or a related customer-facing role.
  • Strong organizational and project management skills, including the ability to manage competing priorities and deadlines.
  • Excellent written and verbal communication skills with a professional, customer-centered approach.
  • Strong attention to detail and commitment to configuration quality and validation.
  • Customer-focused, proactive, self-motivated, and accountable approach.
  • Ability to learn and adapt to new systems, tools, and processes.
  • Demonstrated commitment to successful customer experiences and project outcomes.
  • Experience managing multiple projects or customer relationships preferred.
  • Experience with SaaS platforms, enterprise software, or technology solutions preferred.
  • Associate’s or bachelor’s degree in business, communications, technology, project management, information systems, or a related field preferred; equivalent experience may be considered.

Benefits

  • $50,000 anticipated annual pay, plus annual bonus eligibility.
  • 100% remote work anywhere in the United States.
  • Health, dental, and vision insurance.
  • 401(k) with employer match, FSA, and HSA options.
  • Open PTO, 11 paid holidays, and four annual global wellness days.
  • Paid parental leave and employee assistance program.
  • Short- and long-term disability, group life, and pet insurance.
  • Career advancement, professional development, employee recognition, and LinkedIn Learning opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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