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Trade Concierge

2 hours, 6 minutes ago
United States
Contract
Junior
Customer Success
Customer and Technical Support
CRM E-commerce Salesforce
Apply Now
Minted

Minted

Minted is a design marketplace that connects customers with independent artists to create unique wedding invitations, stationery, Christmas cards, personalized gifts, and art prints, while also supporting the artistic community through design challenge...

Professional Services
251-1K
Founded 2007
$297M raised
View All Jobs 4

Description

  • Build long-term relationships with assigned wedding trade professionals to support their clients’ use of Minted for upcoming events.
  • Serve as a dedicated customer advocate and brand ambassador for wedding trade professionals and their customers.
  • Host video consultations with wedding planners and clients to introduce Minted’s offerings and help personalize designs and wedding websites.
  • Handle all email communication with wedding professionals and their customers, including proactive outreach about new products and promotions.
  • Document customer interactions thoroughly and accurately in the CRM while following departmental policies.
  • Use support tools, training, and the knowledge base to respond to inquiries and deliver a high-quality concierge experience.
  • Proactively track orders on behalf of planners and their clients using data and internal systems.
  • Identify opportunities to improve the customer experience and share feedback with leadership.
  • Maintain detailed notes on every interaction with trade professionals and their customers.

Requirements

  • 2+ years of experience working with customers, preferably at a premium brand.
  • Bachelor’s degree or equivalent work experience.
  • Strong relationship-building skills and a customer-focused mindset.
  • Excellent written and verbal communication skills.
  • High attention to detail, strong organization, and the ability to follow through.
  • Ability to confidently guide customers through product and service offerings in a fast-paced, high-volume environment.
  • Ability to prioritize multiple tasks and solve problems proactively.
  • Technologically adept; experience with eCommerce is a plus.
  • Experience with Salesforce or other CRM software is a plus.
  • Availability to work a flexible/variable schedule, including evenings and weekends, based on business needs.

Benefits

  • Hourly compensation of $22.23–$29.18 for Geo 2 locations and $20.40–$26.78 for Geo 3 locations.
  • Remote work arrangement.
  • Temporary role with a contract end date of 12/31/2026.
  • Opportunity to work with a design-focused brand serving wedding professionals and clients.
  • Supportive environment that values continuous improvement and feedback.

Interested in this position?

Apply directly on the company website

Apply Now

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