Customer Support Specialist - Freelance AI Trainer

22 hours, 31 minutes ago
Part-time
Junior
Artificial Intelligence and Machine Learning
Mindrift.ai: Be the “I” in AI

Mindrift.ai: Be the “I” in AI

Join 10,000+ experts earning $15-50/hr training AI models remotely. Flexible freelance work, weekly payments. No AI experience required. Apply in 5 minutes.

Internet Software & Services

Description

  • Design and evaluate fee inquiry and statement clarification scenarios to verify fee amounts and distinguish policy questions from fraud claims.
  • Create autopay and payment setup scenarios with built-in error cases such as incorrect payees, insufficient funds, wrong draft dates, and missing confirmation steps.
  • Build card replacement and fraud claim scenarios that test card-block urgency, fraud-signal recognition, intake information capture, and handoff to the disputes team.
  • Author account closure scenarios that test retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers.
  • Review and grade responses for factual accuracy, conversational tone, empathy, and channel-appropriate communication.
  • Work on project-based AI tasks during active project phases and complete assigned tasks within the expected workload.
  • Follow the qualification process, join projects, and complete paid tasks as assigned.

Requirements

  • Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or a related field.
  • 2+ years of customer service, banking, retail, or financial services experience.
  • Current or recent experience in customer service and support, banking and financial roles, or adjacent roles.
  • Strong judgment about what is and is not within servicing scope, including the ability to interpret fee schedules and policy documents.
  • Background as a QA analyst, call-center trainer, or conversation designer is a strong plus.
  • Strong written English at C1 level or above.
  • Willingness to work on part-time, non-permanent, project-based assignments.
  • Ability to indicate English proficiency when applying.

Benefits

  • Up to $60 per hour equivalent, depending on level and pace of contribution.
  • Project-based flexibility with part-time opportunities.
  • Estimated workload of around 10–20 hours per week during active project phases.
  • Opportunities to work on AI projects for leading tech companies.
  • Paid task-based work after passing qualification steps.

Interested in this position?

Apply directly on the company website

Apply Now

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