Customer Support Specialist - Freelance AI Trainer

20 hours, 16 minutes ago
Part-time
Junior
Artificial Intelligence and Machine Learning
Mindrift.ai: Be the “I” in AI

Mindrift.ai: Be the “I” in AI

Join 10,000+ experts earning $15-50/hr training AI models remotely. Flexible freelance work, weekly payments. No AI experience required. Apply in 5 minutes.

Internet Software & Services

Description

  • Design and evaluate fee inquiry and statement clarification scenarios to verify fee amounts against disclosed schedules.
  • Create autopay and payment setup scenarios that include intentional edge cases and policy traps.
  • Build card replacement and fraud claim scenarios to test urgency handling, fraud-signal recognition, and dispute handoff.
  • Author account closure scenarios to test retention-offer eligibility and pending-transaction checks.
  • Grade AI responses for factual accuracy and conversational tone, including empathy, clarity, and channel-appropriate language.
  • Identify whether a customer issue is within servicing scope and apply the correct policy or fee schedule rule.
  • Assess response quality without over-promising or misclassifying requests as fraud claims.

Requirements

  • Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or a related field.
  • 2+ years of customer service, banking, retail, or financial services experience.
  • Current or recent experience in customer service and support, banking and financial roles, or adjacent roles.
  • Ability to determine what is and is not within servicing scope and read fee schedules or policy documents accurately.
  • Background as a QA analyst, call-center trainer, or conversation designer is a strong plus.
  • Strong written English proficiency at C1+ level.
  • Willingness to work on part-time, project-based, non-permanent assignments.
  • Applicants must submit a CV in English and indicate their English proficiency level.

Benefits

  • Project-based earning opportunities with leading tech companies.
  • Compensation of up to $50 per hour equivalent, depending on level and pace of contribution.
  • Estimated workload of around 10–20 hours per week during active project phases.
  • Flexibility to participate in non-permanent, part-time projects.
  • Pay varies by project scope, complexity, and required expertise.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Immediate Opening: Remote Customer Service Representative with Competitive Pay

NoGigiddy 1-10 Professional Services

Remote customer service role with a company seeking to support clients from home while handling inquiries and issues with professionalism and empathy.

19 hours, 46 minutes ago

Danish Speaking Customer Support Position (Remote Work) | Work & Live in Greece

Mercier Consultancy Professional Services

Mercier Consultancy is hiring a Danish Speaking Customer Representative in Greece to provide customer support for a client while relocating with a fully paid package.

19 hours, 46 minutes ago

Flemish Speaking - Customer Support Agent iGaming in Malta - Relocation Inc.

Next Job Abroad is hiring a Flemish Speaking Customer Support Agent in Malta to support iGaming customers and ensure a high-quality service experience across the company’s gaming products.

19 hours, 46 minutes ago

Freelance Annotator (English) - AI Trainer

Toloka 251-1K Internet Software & Services

Toloka is seeking freelance annotators for project-based AI training work, reviewing and labeling data to help improve generative AI outputs when tasks are available.

Generative AI
19 hours, 46 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers