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Customer Support Specialist - Freelance AI Trainer

2 hours, 49 minutes ago
Algeria, Tunisia, Egypt, Morocco
Part-time
Junior
AI (Artificial Intelligence)
Artificial Intelligence and Machine Learning
Apply Now
Mindrift.ai: Be the “I” in AI

Mindrift.ai: Be the “I” in AI

Join 10,000+ experts earning $15-50/hr training AI models remotely. Flexible freelance work, weekly payments. No AI experience required. Apply in 5 minutes.

Internet Software & Services
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Description

  • Design and evaluate fee inquiry and statement clarification scenarios to verify fee amounts and distinguish policy questions from fraud claims.
  • Create autopay and payment setup scenarios with deliberate error conditions such as incorrect payees, insufficient funds policies, wrong draft dates, and missing confirmations.
  • Build card replacement and fraud claim scenarios that test card-block urgency, fraud-signal recognition, intake capture, and handoff to the disputes team.
  • Author account closure scenarios that test retention-offer eligibility, pending-transaction checks, and refusal to extend offers to ineligible customers.
  • Grade responses for factual accuracy and conversational tone, including empathy, channel-appropriate register, and clarity.
  • Complete project tasks during active phases, working within estimated weekly time expectations.
  • Participate in the project workflow from application and qualification through task completion and payment.

Requirements

  • Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or a related field.
  • 2+ years of customer service, banking, retail, or financial services experience.
  • Current or recent experience in customer service and support, banking and financial roles, or adjacent roles.
  • Ability to apply routing judgment and determine whether a situation is within servicing scope.
  • Ability to read fee schedules or policy documents and identify which rule applies to a specific situation.
  • QA analyst, call-center trainer, or conversation designer experience is a strong plus.
  • Strong written English at C1 level or higher.
  • Willingness to submit a CV in English and indicate English proficiency.
  • Openness to part-time, non-permanent, project-based work.

Benefits

  • Earn up to $50 per hour equivalent, depending on level and pace of contribution.
  • Project-based, part-time work with flexible participation tied to active project phases.
  • Estimated workload of around 10–20 hours per week during active phases.
  • Opportunities to work on projects for leading tech companies.
  • Payment after completing qualifications and project tasks.

Interested in this position?

Apply directly on the company website

Apply Now

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