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Customer Support Specialist - Freelance AI Trainer

3 hours, 5 minutes ago
Jamaica, Costa Rica, Uruguay, Ecuador
Part-time
Junior
AI (Artificial Intelligence)
Artificial Intelligence and Machine Learning
Apply Now
Mindrift.ai: Be the “I” in AI

Mindrift.ai: Be the “I” in AI

Join 10,000+ experts earning $15-50/hr training AI models remotely. Flexible freelance work, weekly payments. No AI experience required. Apply in 5 minutes.

Internet Software & Services
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Description

  • Design and evaluate fee inquiry and statement clarification scenarios to verify fee amounts against disclosed schedules and distinguish descriptor-mapping questions from fraud claims.
  • Create autopay and payment setup scenarios with deliberate error conditions such as incorrect payee details, insufficient funds, wrong draft dates, or missing confirmation steps.
  • Build card replacement and fraud claim scenarios that test card-block urgency, fraud-signal recognition, intake data capture, and handoff to the disputes team.
  • Author account closure scenarios that test retention-offer eligibility logic, pending transaction checks, and refusal to extend offers to ineligible customers.
  • Grade responses for factual accuracy, empathy, tone, and clarity across voice and chat channels.
  • Contribute to project-based tasks rather than permanent employment assignments.

Requirements

  • 2+ years of customer service, banking, retail, or financial services experience.
  • Current or recent experience in customer service and support, banking and financial roles, or adjacent roles.
  • Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or a related field.
  • Strong written English proficiency at C1 level or higher.
  • Ability to apply routing judgment and determine which policy or rule applies to a given situation.
  • Ability to read fee schedules or policy documents and interpret the correct rule for a scenario.
  • QA analyst, call-center trainer, or conversation designer experience is a strong positive signal.
  • Open to part-time, non-permanent project work.
  • Willingness to submit a CV in English and indicate English proficiency level.

Benefits

  • Earn up to $50 per hour equivalent, depending on level and pace of contribution.
  • Estimated 10–20 hours per week during active project phases.
  • Project-based flexibility rather than permanent employment.
  • Opportunity to work on specialized AI evaluation projects for leading tech companies.

Interested in this position?

Apply directly on the company website

Apply Now

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