Customer Support Specialist - Freelance AI Trainer

2 hours, 49 minutes ago
Part-time
Junior
Artificial Intelligence and Machine Learning
Mindrift.ai: Be the “I” in AI

Mindrift.ai: Be the “I” in AI

Join 10,000+ experts earning $15-50/hr training AI models remotely. Flexible freelance work, weekly payments. No AI experience required. Apply in 5 minutes.

Internet Software & Services

Description

  • Design and evaluate fee inquiry and statement clarification scenarios.
  • Create autopay and payment setup scenarios with intentional edge cases and validation traps.
  • Build card replacement and fraud claim scenarios that test card-block urgency and fraud-intake handling.
  • Author account closure scenarios that assess retention-offer logic and eligibility checks.
  • Grade responses for factual accuracy, empathy, tone, and channel-appropriate communication.
  • Distinguish between descriptor-mapping questions and genuine fraud claims.
  • Verify that fee amounts match disclosed schedules and policy rules.
  • Ensure clean handoff of fraud and disputes cases to the appropriate team.

Requirements

  • A degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or a related field.
  • 2+ years of experience in customer service, banking, retail, or financial services.
  • Current or recent experience in customer service and support, banking and financial roles, or adjacent roles.
  • Strong routing judgment and the ability to apply fee schedules or policy documents to specific situations.
  • A background as a QA analyst, call-center trainer, or conversation designer is a strong plus.
  • Strong written English at C1 level or higher.
  • Applicants should submit their CV in English and indicate their English proficiency level.
  • Open to part-time, non-permanent, project-based work.

Benefits

  • Project-based opportunity with no permanent employment commitment.
  • Flexible part-time workload of around 10–20 hours per week during active phases.
  • Compensation of up to $50 per hour equivalent, depending on level and pace of contribution.
  • Opportunity to work with leading tech companies on AI system evaluation and improvement.

Interested in this position?

Apply directly on the company website

Apply Now

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