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Customer Service Advocate- 1569

2 hours, 4 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
CRM Cybersecurity HIPAA Salesforce
Apply Now
Millennium Health

Millennium Health

Millennium Health provides personalized medication intelligence through therapeutic drug monitoring, pharmacogenetic testing, and drug testing services to optimize treatment decisions and improve patient outcomes.

Pharmaceuticals
251-1K
Founded 2007
View All Jobs 4

Description

  • Serve as the primary point of contact for inbound calls, live chat inquiries, and customer support cases.
  • Resolve customer issues by collaborating with cross-functional operations teams.
  • Maintain accurate records of customer interactions, inquiries, complaints, and resolution steps.
  • Make outbound calls to gather information needed for specimen processing, billing, and order issue investigations.
  • Process requests for amended reports, add-on tests, cancellation requests, and data entry corrections.
  • Access, enter, update, and maintain customer account information in laboratory and CRM systems while speaking with callers in real time.
  • Provide technical support for the customer portal.
  • Route calls and cases to the appropriate departments when necessary.
  • Accurately process new client registrations, service contracts, customer agreements, and practice update forms.
  • Identify customer training opportunities and maintain required competencies and assigned responsibilities.

Requirements

  • Associate’s degree or equivalent experience required.
  • Bachelor’s degree highly preferred.
  • Minimum 1-2 years of customer service experience or similar role with customer experience ownership.
  • Healthcare or biotech experience preferred.
  • Advanced customer service, problem-solving, critical thinking, and interpersonal skills with a focus on quality and professionalism.
  • Ability to handle heavy inbound calls, live chat, and email volume.
  • Ability to follow Standard Operating Procedures and department policies.
  • Strong verbal and written communication skills with customers, partners, and peers.
  • Strong attention to detail with the ability to find and correct mistakes.
  • Ability to multitask, prioritize, and follow through on tasks, projects, and assignments.
  • Self-starter who can work independently and collaboratively.
  • Flexible and adaptable to changing business needs.
  • Proficiency in MS Office, including Excel, Word, Outlook, and PowerPoint.
  • Comfort with telephony systems.
  • Experience with Salesforce or another CRM/database is a plus.
  • Regular and reliable attendance required.

Benefits

  • Medical, dental, and vision insurance.
  • Disability insurance.
  • 401(k) with company match.
  • Paid time off and paid holidays.
  • Tuition assistance.
  • Behavioral and health care resources.
  • Hourly pay range of $21-$24 per hour.
  • Compensation is dependent on qualifications, experience, and geographic location.

Interested in this position?

Apply directly on the company website

Apply Now

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