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Success Engineer (Global)

4 months ago
Anywhere
Full-time
Junior
Customer Success
Business Intelligence
AWS Docker GCP Metabase SQL
Apply Now
Metabase

Metabase

Metabase provides business intelligence, dashboards, and data visualization tools with open-source, no SQL options for fast analytics. They simplify enterprise data management with user-friendly solutions and tools for data exploration and sharing.

IT Services
51-250
Founded 2014
View All Jobs 18

Description

  • Talk with users to understand their goals, challenges, and support needs.
  • Help customers design and optimize their Metabase implementations.
  • Guide customers in connecting data sources, transforming data, and turning questions into executable queries.
  • Solve complex technical problems and troubleshoot customer issues.
  • Collaborate with technical communicators to create educational materials for customers.
  • Serve as the voice of the customer to product and engineering teams.
  • Help drive product development based on customer feedback and issues.

Requirements

  • 3+ years of experience writing production code, administering systems, and/or managing databases.
  • Strong technical background.
  • Strong database and SQL skills.
  • Expertise in at least two of the following: designing and developing web applications; managing infrastructure with Docker, AWS, GCP, or similar; managing databases.
  • Enjoy helping people and solving problems.
  • Experience with Metabase or other BI tools is preferred.
  • Experience working on an open source product is preferred.
  • Fluency in multiple languages is preferred.

Benefits

  • Fully remote, async work environment.
  • Flexible schedule and the ability to work from wherever you want.
  • Autonomy and ample uninterrupted time to focus deeply.
  • A team culture that supports growth, learning, and development.
  • Opportunity to work on a product used by tens of thousands of companies.
  • Work on new complex challenges regularly in a globally distributed team.

Interested in this position?

Apply directly on the company website

Apply Now

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