Swedish Customer Service for Consumer Brands | Live and Work Remotely in Greece

2 weeks, 1 day ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Respond to customer inquiries related to consumer brands in Swedish.
  • Provide product information and assist with orders, returns, and general support.
  • Handle customer complaints and work toward effective resolutions that ensure customer satisfaction.
  • Maintain accurate records of customer interactions in the CRM system.
  • Collaborate with internal teams to improve customer experience and service quality.
  • Stay updated on product changes, promotions, and company policies.

Requirements

  • Exceptional fluency in Swedish, both written and spoken, is required.
  • Minimum English proficiency of B2 is required.
  • Experience in customer service, preferably in consumer brands or retail sectors, is required.
  • Strong communication and interpersonal skills with a customer-focused attitude are required.
  • Ability to multitask and work effectively in a remote setting is required.
  • Familiarity with CRM software and customer support tools is desirable.
  • Reliable internet connection and a suitable home office environment are required.
  • Willingness to live and work remotely from Greece is required.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Fully paid training.
  • Health insurance.
  • 2 extra salaries per year.
  • Remote work opportunity from Greece.

Interested in this position?

Apply directly on the company website

Apply Now

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