Italian-Speaking FinTech Customer Experts - Work In Greece - Paid Relocation

1 hour, 58 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Deliver customer support to Italian-speaking FinTech clients via phone, email, and chat.
  • Handle inquiries about financial products, transactions, account management, and technical issues.
  • Maintain accurate records of customer interactions in CRM systems.
  • Collaborate with internal teams to resolve customer concerns and improve service quality.
  • Stay current on FinTech products, industry trends, and relevant regulations.
  • Provide feedback to help improve the customer experience and operational workflows.

Requirements

  • Fluency in Italian, spoken and written, is mandatory.
  • Proficiency in English is strongly preferred.
  • Experience in customer service, preferably in FinTech or financial services.
  • Strong communication skills and a customer-oriented approach.
  • Problem-solving ability and comfort working in a fast-paced, multi-tasking environment.
  • Competency with CRM applications and digital support tools.
  • Willingness to relocate to Greece with paid relocation support.
  • High attention to detail, professionalism, and adaptability.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • Health insurance.
  • 2 extra salaries per year.

Interested in this position?

Apply directly on the company website

Apply Now

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