Italian Speaking Customer Service Agent For Zenith - Work Remote In Greece

1 day, 4 hours ago
Full-time
Entry Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to Zenith users through phone, email, and live chat.
  • Deliver accurate technical assistance by maintaining strong knowledge of company products and services.
  • Manage inbound inquiries while meeting quality and customer satisfaction standards.
  • Document customer interactions and feedback accurately in the CRM.
  • Collaborate with internal teams to resolve complex customer issues.
  • Identify opportunities to improve customer support services.
  • Contribute to a positive team environment and meet individual and team performance targets.

Requirements

  • Native or fluent Italian, spoken and written.
  • Professional proficiency in English for internal collaboration.
  • Valid EU passport.
  • Previous customer support experience is preferred but not required.
  • Strong problem-solving skills and ability to work in a fast-paced environment.
  • Demonstrated commitment to delivering high-quality customer experiences.
  • Excellent communication skills.

Benefits

  • Competitive monthly salary.
  • 13th and 14th salaries paid annually.
  • Monthly performance bonus.
  • Fully paid relocation package, including flight, transfer, and hotel accommodation.
  • Fully paid training program.
  • Comprehensive private health insurance.
  • Career development and advancement opportunities in an international environment.
  • Opportunity to live and work in Greece with relocation support.

Interested in this position?

Apply directly on the company website

Apply Now

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