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Customer Support Representative

1 hour, 34 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Salesforce
Apply Now
AssetWatch®

AssetWatch®

AssetWatch® is a leading provider of predictive maintenance solutions for industrial plants. Their cloud-based software enables proactive detection and resolution of machine issues, reducing downtime and increasing plant reliability. By combining vibra...

Construction & Engineering
51-250
Founded 2014
View All Jobs 23

Description

  • Manage support requests received through software, phone, email, and internal channels.
  • Coordinate with internal and external stakeholders to resolve complex cases and deliver long-term solutions.
  • Work across departments to support a high-quality customer experience and relay feedback to Product teams.
  • Contact customers proactively to address issues before they grow in scope.
  • Build trusting customer and stakeholder relationships through timely communication.
  • Identify potential challenges and meet case and customer response-time targets.
  • Use software tools to diagnose problems and determine appropriate solutions.
  • Promote customer loyalty through customer recognition initiatives and perform other duties assigned by the Support Manager.

Requirements

  • 2+ years of technical support or equivalent experience.
  • 2+ years of customer service experience, in person or virtually.
  • Bilingual proficiency in English and Spanish.
  • Experience using high-volume support ticketing systems.
  • Experience with CRM platforms; Salesforce is strongly preferred.
  • Ability to use remote communication tools such as Zoom and Slack.
  • Ability to communicate effectively with internal and external stakeholders and handle customer issues proactively.

Benefits

  • Base salary of $58,000–$60,000 USD, plus equity and benefits.
  • Stock options and potential variable pay, bonuses, and other cash compensation.
  • Remote-first work environment across the United States and Ontario, Canada.
  • Flexible work schedule with collaboration required during core working hours.
  • Comprehensive benefits package, including retirement plan matching.
  • Unlimited PTO.

Interested in this position?

Apply directly on the company website

Apply Now

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