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Member Experience Associate

19 hours, 56 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Fetch

Fetch

Fetch Technologies is a company that connects businesses to real-time data through automation and offers artificial intelligence-based web integration solutions. Their Fetch app allows users to earn free gift cards by shopping, snapping receipts, and r...

IT Services
11-50
Founded 2000
$582M raised
View All Jobs 3

Description

  • Handle a high volume of inbound customer calls and work toward first-call resolution.
  • Follow up with policyholders through outbound calls and emails.
  • Use operating standards, call flows, and knowledge base resources to answer customer questions.
  • Maintain product knowledge through self-directed training and desktop tools.
  • Act as a brand ambassador during every customer interaction.
  • Treat customer interactions with professionalism, empathy, and accountability.
  • Collaborate with the team to surface customer experience issues and improve workflows.
  • Participate in team meetings and contribute ideas to improve productivity and the work environment.
  • Research the status of claims reimbursement requests and other customer issues.
  • Track daily performance against set goals.

Requirements

  • A minimum of 1 year of call center experience.
  • Previous customer service experience is required.
  • Active Property & Casualty insurance license is preferred.
  • Ability to multitask while accessing systems, speaking with customers, and actively listening in real time.
  • Ability to handle complex customer issues in a calm, focused manner.
  • Demonstrated success working in a remote environment.
  • Strong empathy and patience when working with a wide range of customer types.
  • Excellent verbal, interpersonal, and written communication skills.
  • Proficiency with phone applications, G-Suite, and internet browsers.
  • Ability to work at least 40-42 hours per week with varied shifts from 8 AM to 8 PM ET daily.
  • Bachelor’s degree preferred.
  • Reliable high-speed home internet with at least 100 Mbps download and 30 Mbps upload speed.
  • A quiet, dedicated home workspace with room for two 19-inch monitors and standard office equipment.
  • Ability to set up and connect company-shipped equipment with instructions and remote IT support.

Benefits

  • Pay range of $23.00-$25.00 per hour.
  • Eligibility for additional bonuses and commission.
  • Comprehensive medical, dental, and vision coverage for employees and their families.
  • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
  • 401(k) matching.
  • Generous PTO policy with 20 days annually, 9 paid holidays, and 1 floating holiday.
  • Additional PTO accrual each year up to a maximum of 30 days.
  • Fetch pet insurance discount of up to 50% off, saving up to $1,000 per year.
  • Educational assistance and tuition assistance programs.
  • Employee Assistance Program (EAP) and mental health/well-being support.
  • Volunteering time off of up to 8 hours per calendar year.
  • Employee referral incentive, commuter benefits, and discount perks program.

Interested in this position?

Apply directly on the company website

Apply Now

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