German Travel Agent | Online Booking Platform - Work Remote In Greece

4 hours, 33 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Assist German-speaking customers with planning, researching, and booking travel packages, flights, accommodations, and holiday experiences.
  • Provide personalized travel recommendations based on customer preferences, budgets, and travel requirements.
  • Handle customer enquiries by phone, email, and live chat in fluent German.
  • Process bookings, modifications, cancellations, and refund requests in line with company policies and industry standards.
  • Upsell and cross-sell premium travel products, insurance packages, and additional services.
  • Resolve customer complaints and escalate complex travel issues when needed.
  • Stay informed about travel destinations, industry trends, promotional offers, and platform updates.
  • Collaborate with internal teams to ensure smooth booking experiences and improve service delivery.

Requirements

  • Native or fluent German language skills, spoken and written, are essential.
  • Valid EU passport is mandatory for relocation and employment eligibility in Greece.
  • Previous experience in travel, tourism, customer service, or a related field is highly desirable.
  • Familiarity with online booking platforms or GDS systems is a strong advantage.
  • Strong communication and interpersonal skills.
  • Good command of English for internal communication and team collaboration.
  • Ability to work independently in a remote setting while maintaining high performance and professionalism.
  • Self-motivated and detail-oriented approach.

Benefits

  • Competitive monthly salary reflective of experience and expertise.
  • Fully paid training.
  • Comprehensive health insurance.
  • Fully paid relocation package, including return flight to Greece, airport transfer, and hotel accommodation upon arrival.
  • Monthly performance bonus.
  • 13th and 14th salary, with 2 extra salaries per year.
  • Ongoing career development opportunities within an international tourism and travel environment.

Interested in this position?

Apply directly on the company website

Apply Now

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