German-Speaking Video Streaming Customer Experts - Work In Greece - Relocation

1 week, 6 days ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support in German via phone, email, and chat for video streaming-related inquiries.
  • Assist customers with account management, subscriptions, and basic technical troubleshooting.
  • Maintain accurate records of customer interactions in CRM systems.
  • Stay informed about video streaming products, features, and promotional activities.
  • Collaborate with team members to resolve customer issues and improve service quality.
  • Escalate complex issues to the appropriate internal departments in a timely manner.
  • Support customers in delivering an enjoyable video streaming experience.

Requirements

  • Fluency in German, both spoken and written, is required.
  • Proficiency in English is a plus.
  • Proven experience in customer service, ideally in video streaming or technology sectors.
  • Strong communication skills with a proactive, customer-centric approach.
  • Basic technical knowledge for troubleshooting video streaming platforms.
  • Experience using CRM software and digital communication tools.
  • Ability to work independently and as part of a multicultural team in Greece.
  • Willingness to relocate to Greece with relocation support provided.
  • Flexibility to work shifts, including evenings and weekends as needed.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • Health insurance.
  • 2 extra salaries per year.

Interested in this position?

Apply directly on the company website

Apply Now

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