German Speaking Customer Service for German insurance group - Work In Greece

3 hours, 10 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to German-speaking clients regarding insurance policies and coverage.
  • Handle incoming requests through phone, email, and chat.
  • Assist policyholders with claims processing, premium payments, and contract updates.
  • Record client interactions accurately in internal CRM systems.
  • Collaborate with internal departments to resolve complex insurance inquiries.
  • Serve as the primary contact for life, health, and property insurance questions.
  • Identify opportunities to provide relevant value-added services.

Requirements

  • Native or fluent German, spoken and written, is essential.
  • Valid EU passport is mandatory.
  • Strong communication skills and a customer-focused approach.
  • Excellent analytical and problem-solving abilities.
  • Basic computer and internet navigation proficiency.
  • Proactive attitude and motivation to succeed in a customer service role.

Benefits

  • Competitive monthly salary.
  • 13th and 14th salaries paid annually.
  • Monthly performance bonus.
  • Fully paid relocation package, including flight, transfer, and hotel.
  • Comprehensive health insurance and private medical coverage.
  • Fully paid initial and ongoing training.
  • Team-building events and career development support.
  • Professional work environment in Athens, Greece.

Interested in this position?

Apply directly on the company website

Apply Now

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