French Speaking Fitbit Customer Support Specialist - Work In Sofia

2 hours, 28 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to French-speaking Fitbit users via phone, email, and chat.
  • Assist customers with product setup, troubleshooting, and usage guidance.
  • Handle returns, refunds, and warranty claims in line with company policies.
  • Document customer interactions thoroughly to support resolution and follow-up.
  • Collaborate with technical teams to escalate and resolve complex product issues.
  • Stay current on Fitbit products, features, and updates to provide accurate information.
  • Participate in training sessions to improve product knowledge and customer service skills.

Requirements

  • Fluency in French, spoken and written, is essential.
  • English proficiency is a plus.
  • Previous experience in customer support, preferably in the technology or fitness industry.
  • Strong problem-solving skills and the ability to handle customer inquiries professionally.
  • Excellent communication and interpersonal skills.
  • Familiarity with CRM systems and basic computer proficiency.
  • Ability to work independently and as part of a team.
  • Willingness to work onsite in Sofia.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • €1,500 signing bonus.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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