French Speaking Customer Experts for Mercedes-Benz - Work Remote In Greece

3 days, 4 hours ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Serve as a primary Mercedes-Benz brand representative for automotive customers.
  • Handle inquiries about vehicle technical support, luxury features, and service scheduling across multiple channels.
  • Resolve customer concerns while maintaining Mercedes-Benz service and quality standards.
  • Collaborate with international teams to troubleshoot issues and explain new vehicle technologies.
  • Maintain accurate customer records in the CRM system.
  • Provide proactive communication and professional problem-solving to support customer satisfaction.

Requirements

  • Native or fluent French, spoken and written.
  • Valid EU passport or work permit permitting residency in Greece.
  • Passion for the automotive industry and high-end customer service.
  • Excellent communication skills, including the ability to explain technical automotive concepts clearly.
  • Strong digital literacy and experience with professional customer interaction platforms.

Benefits

  • Competitive monthly salary with 13th and 14th salaries paid annually.
  • Fully paid automotive training.
  • Comprehensive health insurance.
  • Fully paid relocation package, including flight, transfer, and initial hotel stay.
  • Monthly performance bonus based on service quality.
  • Remote work flexibility within Greece.
  • Professional development opportunities within the global automotive sector.

Interested in this position?

Apply directly on the company website

Apply Now

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