Dutch Speaking Reservations Agent For Booking.com - Work Remote In Greece

2 hours, 23 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Handle inbound customer contacts by phone, email, and live chat regarding reservations, bookings, and travel itineraries.
  • Assist customers with new reservations, modifications, cancellations, and special requests.
  • Investigate and resolve complaints and issues related to accommodation, payment discrepancies, and booking errors.
  • Liaise with hotels, property partners, and third-party travel suppliers to confirm, amend, or escalate booking matters.
  • Provide guidance on destination information, property amenities, cancellation policies, and travel documentation requirements.
  • Document customer interactions, case notes, and resolutions accurately in the CRM system.
  • Identify opportunities to upsell or cross-sell travel products and services.
  • Collaborate with team leaders and quality assurance coaches to improve service delivery and share best practices.

Requirements

  • Native or fluent Dutch, both spoken and written, is essential.
  • Valid EU passport or legal right to work and reside within the European Union is mandatory.
  • Passion for travel and understanding of the online travel and hospitality industry.
  • Prior experience in reservations, customer service, or a travel agent role is ideally preferred.
  • Communicative English skills to work with international colleagues and support teams.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Excellent problem-solving skills and a customer-first mindset.
  • Comfortable working remotely within Greece.
  • Reliable internet connection and a quiet, professional home office environment.

Benefits

  • Competitive monthly salary.
  • Fully paid training program.
  • Comprehensive health insurance.
  • Fully paid relocation package, including flight to Greece, airport transfer, and hotel accommodation on arrival.
  • Monthly performance bonus.
  • 2 extra salaries per year (13th and 14th salary).
  • Ongoing career development opportunities and support from the Mercier Consultancy Group team.
  • Vibrant international working environment.

Interested in this position?

Apply directly on the company website

Apply Now

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