Dutch Speaking iRobot Support Specialist - Work In Bulgaria - Paid Relocation

2 hours, 48 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Respond to incoming inquiries from Dutch-speaking iRobot customers by phone, chat, and email.
  • Provide detailed product information and guide customers through troubleshooting steps and solutions.
  • Document customer interactions accurately and maintain records for quality assurance.
  • Collaborate with technical teams to escalate and resolve complex issues.
  • Stay current on iRobot products, features, and updates to provide accurate support.
  • Contribute to improvements in support processes and customer satisfaction.

Requirements

  • Fluency in Dutch, both spoken and written, is essential.
  • Proficiency in English is beneficial.
  • Experience in technical support or customer service, preferably with tech or consumer electronics products.
  • Strong problem-solving skills and the ability to explain technical information clearly.
  • Excellent communication and interpersonal skills with a customer-focused approach.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Willingness to relocate to Bulgaria with a fully paid relocation package.
  • Team-oriented mindset and eagerness to learn about new technologies.

Benefits

  • Competitive salary.
  • Monthly performance bonus.
  • Fully paid relocation package.
  • 1500 Euro signing bonus.
  • Fully paid training.
  • Private gym access.

Interested in this position?

Apply directly on the company website

Apply Now

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