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Trainee Technical Support Engineer (JavaScript / Web)- (Project)

2 hours ago
Mexico
Contract
Junior
Technical Support Engineer
Software Development
CSS Google Tag Manager HTML JavaScript
Apply Now
Enroute

Enroute

Enroute provides comprehensive IT services including QA & Testing, Software Development, 3D Printing, Data Management, and more, delivering tailored solutions for partners.

Internet Software & Services
51-250
Founded 2005
View All Jobs 10

Description

  • Triage and investigate incoming technical issues and support tickets.
  • Analyze logs, system behavior, and reported symptoms to identify root causes.
  • Reproduce reported issues and validate problems when possible.
  • Detect recurring issues and identify patterns across multiple cases.
  • Document findings, troubleshooting steps, and technical observations clearly and accurately.
  • Escalate issues to Engineering or Senior Support following defined processes.
  • Track issue status and follow up to ensure proper resolution.
  • Support validation of fixes and confirm successful issue resolution.
  • Maintain internal documentation, FAQs, and troubleshooting guides.
  • Participate in training sessions, shadowing, and continuous improvement initiatives.

Requirements

  • 1–2 years of experience in web development or technical support roles (junior level).
  • Solid knowledge of JavaScript, HTML, and CSS.
  • Basic understanding of web development principles and front-end architecture.
  • Experience analyzing technical issues in web-based environments.
  • Ability to read logs and analyze system behavior to identify potential root causes.
  • Strong written and verbal communication skills for clear documentation and issue reporting.
  • Advanced English level.
  • Experience working with AdTech platforms or digital advertising technologies, such as ad tags, tracking pixels, Google Tag Manager, or campaign tracking tools (preferred).
  • Comfortable working in a fast-paced environment.
  • Eager to learn, detail-oriented, proactive, and motivated to grow technical skills.

Benefits

  • Monetary compensation.
  • Year-end bonus.
  • IMSS, AFORE, and INFONAVIT contributions.
  • Major medical expenses insurance.
  • Minor medical expenses insurance.
  • Life insurance and funeral expenses insurance.
  • Preferential rates for car insurance.
  • TDU membership.
  • Holidays and vacations.
  • Work-from-home bonus.
  • Equal employment opportunities and anti-discrimination policy.

Interested in this position?

Apply directly on the company website

Apply Now

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