Dutch Speaking Fitbit Products Support Specialist - Work In Sofia

1 day, 10 hours ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide high-quality customer support to Dutch-speaking users via phone, email, and chat regarding Fitbit products.
  • Assist customers with device setup, operational guidance, and troubleshooting issues.
  • Provide clear instructions on Fitbit app functionalities and health tracking features.
  • Maintain accurate records of customer interactions and resolutions within the CRM system.
  • Collaborate with technical teams to escalate and resolve complex problems.
  • Stay informed about the latest Fitbit updates and health technology trends to deliver knowledgeable support.

Requirements

  • Fluency in Dutch, both written and spoken, is required.
  • English proficiency is beneficial.
  • Previous experience in customer service or technical support, preferably in the health or technology sectors.
  • Strong problem-solving skills and the ability to assist customers with technical issues.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • Experience using CRM software and digital communication tools.
  • Ability to work efficiently in an office setting and manage workload effectively.
  • Passion for health, fitness technology, and exceptional customer support.

Benefits

  • Competitive salary.
  • Monthly performance bonus.
  • €1,500 signing bonus.
  • Fully paid relocation package.
  • Fully paid training.
  • Private gym access.

Interested in this position?

Apply directly on the company website

Apply Now

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