Dutch Speaking Advisor for an Online Payment Platform - Work In Bulgaria

1 hour, 45 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Respond to Dutch-speaking customer inquiries about online payment services, transactions, and account management.
  • Provide clear guidance on platform features, security protocols, and troubleshooting steps.
  • Document customer interactions accurately in CRM software.
  • Collaborate with technical and operational teams to resolve complex issues.
  • Stay current on product updates, industry trends, and regulatory requirements.
  • Contribute to customer satisfaction and loyalty through professional, empathetic support.

Requirements

  • Fluency in Dutch, both written and spoken, is essential.
  • Proficiency in English is an advantage.
  • Previous experience in customer service or advisory roles in fintech or online payment platforms is preferred.
  • Strong problem-solving skills and attention to detail are required.
  • Excellent communication and interpersonal skills are required.
  • Ability to handle sensitive information with confidentiality and professionalism is required.
  • Familiarity with CRM systems and digital payment technologies is required.
  • Willingness to relocate to Bulgaria and adapt to a new cultural environment is required.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • €1,500 signing bonus.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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