Dutch Customer Care Agent for Eneco - Work Remote In Greece - Paid Relocation

1 week, 6 days ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Deliver customer support in Dutch via phone, email, and chat.
  • Assist customers with questions about Eneco's energy services, billing, and technical issues.
  • Maintain accurate records of customer interactions in the CRM system.
  • Resolve customer complaints efficiently while maintaining customer satisfaction.
  • Collaborate with internal teams to improve processes and the customer experience.
  • Stay up to date on Eneco's products, promotions, and policies.

Requirements

  • Fluency in Dutch, both spoken and written, is essential.
  • Proficiency in English is beneficial.
  • Previous experience in customer service, preferably in the energy sector or a related field.
  • Strong communication skills and a customer-oriented mindset.
  • Ability to work effectively in a remote setting with good self-management skills.
  • Familiarity with CRM software and office tools.
  • Willingness to relocate to Greece with support from a paid relocation package.
  • Problem-solving skills and the ability to handle challenging situations calmly.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Fully paid relocation package.
  • Health insurance.
  • Two extra salaries per year.

Interested in this position?

Apply directly on the company website

Apply Now

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