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Danish Speaking Reservations Agent For Booking.com - Work Remote In Greece

6 hours, 11 minutes ago
Greece
Full-time
Junior
Customer Support
Customer and Technical Support
CRM
Apply Now
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services
View All Jobs 131

Description

  • Handle inbound reservation enquiries from Danish-speaking customers via phone, email, and live chat.
  • Assist customers with creating, modifying, and cancelling reservations according to Booking.com's policies and service standards.
  • Resolve booking discrepancies, complaints, and escalations with professionalism and empathy.
  • Liaise with accommodation providers, travel partners, and internal teams to verify reservation details and fulfil customer requests.
  • Provide guidance on travel-related products, destination information, and platform features.
  • Accurately log customer interactions, case notes, and resolution outcomes in the CRM system.
  • Meet and exceed performance targets, including customer satisfaction, first-contact resolution, and response time metrics.
  • Stay current on travel industry trends, platform updates, and product changes.

Requirements

  • Native or fluent Danish language skills, both spoken and written, are essential.
  • A valid EU passport or the legal right to live and work within the European Union is mandatory.
  • Previous experience in customer service, reservations, or travel industry support is highly advantageous.
  • Strong communication and interpersonal skills with a commitment to delivering excellent customer experiences.
  • Comfort with digital tools, CRM platforms, and online booking systems.
  • Ability to navigate multiple systems simultaneously with accuracy and efficiency.
  • A proactive, solution-oriented mindset with the ability to manage high enquiry volumes.
  • Ability to remain composed, professional, and detail-oriented in a fast-paced environment.

Benefits

  • Competitive monthly salary reflective of experience and skills.
  • Fully paid training programme.
  • Comprehensive health insurance coverage.
  • Fully paid relocation package, including return flight, airport transfer, and hotel accommodation upon arrival in Greece.
  • Monthly performance bonus.
  • 13th and 14th salary, providing two extra salaries per year.
  • Ongoing professional development and career progression opportunities.
  • Supportive management team in a vibrant, multicultural environment.

Interested in this position?

Apply directly on the company website

Apply Now

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