Clinical Operations Manager

55 minutes ago
Full-time
Senior
Operations
Medsien

Medsien

Medsien specializes in providing scalable remote care management solutions, leveraging advanced technology to enhance patient experiences for numerous organizations.

Internet Software & Services
11-50
Founded 2018

Description

  • Manage a remote team of medical assistants and care coordinators through guidance, feedback, coaching, and performance evaluations.
  • Oversee daily clinical operations, including planning, goal setting, staffing, coverage, and quality assurance.
  • Design and improve workflows, SOPs, operational processes, and clinical service guidelines.
  • Collaborate with leadership and stakeholders to implement policies, procedures, and operational oversight.
  • Monitor KPIs, metrics, team engagement, partner performance, and operational efficiency.
  • Participate in hiring, training, onboarding, and development of clinical staff.
  • Assign and delegate work based on staff expertise, workload, and resource needs.
  • Identify operational bottlenecks and implement solutions that improve patient care quality and efficiency.

Requirements

  • 5+ years of experience managing employees and overseeing day-to-day operations in a clinical setting.
  • Background in nursing, care management, healthcare, or clinical operations.
  • Experience building teams, departments, workflows, processes, and SOPs from the ground up.
  • Experience managing multiple departments or functions and supporting teams cross-functionally.
  • Experience with resource allocation, staffing, capacity planning, and coverage models.
  • Strong people-management, coaching, communication, organization, and project management skills.
  • Ability to work independently, take ownership, manage competing priorities, and operate in an early-stage startup.
  • Experience using KPIs, metrics, and data to manage performance and improve operations.
  • Proficiency in HIPAA and CMS regulatory requirements.
  • BA/BS degree and U.S. residence.
  • Experience managing shared-services, support, enablement, or float-pool teams is preferred.
  • Experience scaling departments, implementing technology or automation, or creating new operational functions is preferred.

Benefits

  • Competitive salary.
  • Comprehensive medical, vision, and dental coverage.
  • Flexible vacation and PTO policies.
  • Fully remote work opportunities.
  • Training, mentorship, and coaching from leadership.

Interested in this position?

Apply directly on the company website

Apply Now

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