RemoteLeaf Logo
Log in Sign up

Client Support Specialist

1 month, 1 week ago
India
Full-time
Mid Level
Customer Support
Customer and Technical Support
CRM Salesforce
Apply Now
MediaRadar

MediaRadar

MediaRadar: Revolutionizing ad sales with comprehensive advertising intelligence for media buyers and sellers.

Media
51-250
Founded 2006
$7M raised
View All Jobs 10

Description

  • Provide timely and accurate support to customer inquiries and technical issues via email, chat, and phone.
  • Troubleshoot and resolve technical problems across MediaRadar’s product suite.
  • Resolve support tickets within SLA timelines.
  • Act as the point of contact between clients and internal teams to escalate and resolve complex issues.
  • Maintain clear documentation of customer interactions and resolutions in Salesforce CRM.
  • Identify recurring customer issues and collaborate with cross-functional teams to address root causes.
  • Document and update support processes to improve efficiency and customer satisfaction.
  • Gather and share customer feedback with Product and Engineering teams for product improvement.
  • Work closely with the North American Customer Success team to ensure a seamless client experience.
  • Communicate updates and solutions to clients and participate in regular team meetings.

Requirements

  • 3+ years of experience in a customer support role, preferably in SaaS, technology, or ad-tech.
  • Strong problem-solving skills and ability to troubleshoot complex technical issues.
  • Excellent written and verbal English communication skills with the ability to explain technical information clearly.
  • Experience with CRM tools such as Salesforce and similar platforms.
  • Ability to work Eastern Standard Time (EST) hours to support North American clients.
  • Strong organizational skills with a customer-first mindset.
  • Experience working with North American clients in a support or technical troubleshooting capacity (preferred).
  • Familiarity with advertising technology or SaaS-based products (preferred).
  • Experience providing technical support for B2B clients in a fast-paced environment (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Timeleft

Trust & Safety Representative

Timeleft 1-10 Diversified Consumer Services

Timeleft is hiring a remote freelance Trust & Safety Representative to review and act on user-generated content and safety reports, helping keep its community safe and trustworthy.

Philippines Freelance Junior Customer Support
19 hours, 32 minutes ago
A

Work From Home - Part-Time Enrollment Specialist

AO Garcia Agency Insurance

Global Elite Empire Consultants is hiring a part-time remote benefits consultant to work with clients virtually and help present personalized insurance and benefits solutions.

United States Part-time Entry Level Customer Support Sales Representative
19 hours, 47 minutes ago
A

Work From Home - Benefits Services Representative

AO Garcia Agency Insurance

Global Elite Empire Consultants is hiring a work-from-home client guidance role focused on helping interested leads understand their options and get set up.

Canada Entry Level Customer Support
19 hours, 47 minutes ago
A

Work From Home - Client Services Associate

AO Garcia Agency Insurance

Global Elite Empire Consultants is hiring remote financial services team members to help protect families and children through client support and ethical, relationship-based service.

United States Entry Level Customer Support
19 hours, 47 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers