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Client Support Specialist

1 week, 6 days ago
India
Full-time
Mid Level
Customer Support
Customer and Technical Support
CRM Salesforce
Apply Now
MediaRadar

MediaRadar

MediaRadar: Revolutionizing ad sales with comprehensive advertising intelligence for media buyers and sellers.

Media
51-250
Founded 2006
$7M raised
View All Jobs 19

Description

  • Provide timely and accurate support to customer inquiries and technical issues via email, chat, and phone.
  • Troubleshoot and resolve technical problems across MediaRadar’s product suite.
  • Resolve support tickets within SLA timelines.
  • Act as the point of contact between clients and internal teams to escalate and resolve complex issues.
  • Maintain clear documentation of customer interactions and resolutions in Salesforce CRM.
  • Identify recurring customer issues and collaborate with cross-functional teams to address root causes.
  • Document and update support processes to improve efficiency and customer satisfaction.
  • Gather and share customer feedback with Product and Engineering teams for product improvement.
  • Work closely with the North American Customer Success team to ensure a seamless client experience.
  • Communicate updates and solutions to clients and participate in regular team meetings.

Requirements

  • 3+ years of experience in a customer support role, preferably in SaaS, technology, or ad-tech.
  • Strong problem-solving skills and ability to troubleshoot complex technical issues.
  • Excellent written and verbal English communication skills with the ability to explain technical information clearly.
  • Experience with CRM tools such as Salesforce and similar platforms.
  • Ability to work Eastern Standard Time (EST) hours to support North American clients.
  • Strong organizational skills with a customer-first mindset.
  • Experience working with North American clients in a support or technical troubleshooting capacity (preferred).
  • Familiarity with advertising technology or SaaS-based products (preferred).
  • Experience providing technical support for B2B clients in a fast-paced environment (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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