Sr. Manager, Customer Success

2 months ago
Full-time
Senior
Project and Program Management
Measured

Measured

Measured provides a media optimization platform that enables brands to test, validate, and optimize their media spending through incrementality measurement and automated geo-experimentation, ultimately enhancing marketing efficiency and proving the imp...

Media
51-250
Founded 2017
$25M raised

Description

  • Lead high-impact, executive-level client engagements across a portfolio of top brands.
  • Own the delivery and strategic application of the marketing analytics framework for assigned accounts.
  • Serve as the primary account leader and trusted advisor for clients across seniority levels.
  • Guide clients through measurement strategies and drive successful platform adoption.
  • Partner with the Solutions team on requirements gathering, platform deployment, and solution design.
  • Collaborate with Product to shape new features and advocate for client needs.
  • Interpret performance signals, conduct experimental analysis, and provide forward-looking media guidance.
  • Manage the full lifecycle of client relationships with precision and accountability.
  • Own gross revenue retention and net revenue retention goals within the book of business.
  • Support internal customer success initiatives such as onboarding playbooks, training materials, and adoption models.

Requirements

  • 7+ years of experience in client services management.
  • Experience in marketing attribution, media mix modeling, in-market experimentation, or applied marketing analytics.
  • Familiarity with ad-tech and MarTech platforms, including vendor platforms such as Google Analytics, Facebook, and other third-party tools.
  • Demonstrated experience deploying, managing, and growing complex engagements focused on marketing measurement.
  • Excellent written and verbal communication skills.
  • Advanced Excel and PowerPoint skills.
  • Minimum BA/BS or equivalent.
  • Ability to make independent decisions, take calculated risks, and work through ambiguity.
  • Ability to work independently with minimal supervision while contributing to a strong team environment.
  • Comfort with rapid change; preferred traits include initiative and a commitment to diversity and integrity.

Benefits

  • 100% remote work.
  • Competitive total rewards.
  • Flexible paid time off.
  • Opportunities to give back through Measured for Good.
  • An engaged, diverse, and curious culture.
  • Award-winning technology and an agile, collaborative team.
  • Commitment to diversity, inclusivity, and employee belonging.

Interested in this position?

Apply directly on the company website

Apply Now

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