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Clinical Educator

3 hours, 41 minutes ago
United States
Full-time
Senior
Training Manager
Customer and Technical Support
Apply Now
MCG Health

MCG Health

MCG Health, part of the Hearst Health network, independently develops evidence-based clinical guidelines and software solutions to support healthcare organizations in making informed care decisions. Their products are used by over 2,200 clients, includ...

Internet Software & Services
251-1K
Founded 1988
View All Jobs 10

Description

  • Coordinate training for MCG clients in partnership with client representatives.
  • Assess client operations and recommend workflows that maximize use of MCG solutions.
  • Update, revise, and manage training programs, materials, and documentation such as user guides, reference materials, and FAQs.
  • Communicate clinical concepts and software functionality to healthcare professionals with varying levels of expertise.
  • Partner with Care Strategy and Account Management to develop customized education plans.
  • Engage clients in the learning process through annual or ongoing education plans.
  • Tailor training programs to the needs and workflows of healthcare facilities and professionals.
  • Identify opportunities for expanded use of licensed MCG solutions.
  • Advocate for customers by conveying needs and concerns to product development and helping prioritize feature requests.
  • Conduct webinars, workshops, educational events, and both on-site and virtual training sessions.
  • Design training curricula for different healthcare roles, including physicians, nurses, case managers, and utilization review specialists.
  • Author written training proposals and training summaries.
  • Support solution implementations by identifying risks and collaborating with other MCG teams to improve success.
  • Stay current with clinical research, industry developments, and healthcare best practices to improve training content.
  • Monitor individual dashboards to meet departmental metrics.

Requirements

  • Associate’s degree in nursing required.
  • Active, current, unrestricted RN license in a U.S. state or territory required.
  • 3 years of experience as an RN in an acute care setting required.
  • 5 years of experience and advanced knowledge of utilization management, case management, or disease management required.
  • Ability to travel 50%-70% of the time to client sites and MCG-sponsored events.
  • Active and current Case Management Certification preferred.
  • ATD Master Trainer, Certified Technical Trainer Professional (CTT+), or equivalent preferred, or obtained within 24 months of employment.
  • MCG Care Guidelines Specialist certification required within 24 months of employment.
  • Bachelor’s or master’s degree in nursing or a related field preferred.
  • Experience in health plan operations preferred.
  • Experience in healthcare-related training or education preferred.
  • Familiarity with EHR and/or Medical Management Systems such as Epic, Cerner, or Allscripts preferred.
  • Advanced proficiency in Microsoft Word, Excel, PowerPoint, Teams, Webex, and Zoom preferred.
  • Ability to navigate ambiguous and dynamic healthcare environments and adapt to changing circumstances.
  • Strong communication skills and experience engaging stakeholders from diverse backgrounds.

Benefits

  • Pay range of $86,100 to $120,500.
  • Bonus eligible compensation.
  • Remote work.
  • Medical, dental, vision, life, and disability insurance.
  • 401(k) retirement plan with flexible spending and health savings accounts.
  • 15 days of paid time off plus additional front-loaded personal days.
  • 14 company-recognized holidays plus paid volunteer days.
  • 8 weeks of paid parental leave plus 10 weeks of paid bonding leave.
  • LGBTQ+ health services and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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